Getting Help
Troubleshooting
Sony Notebook Computer User Guide
78
nN
My modem connection is slow
Many factorsinfluence modem c onnection speed, includingt elephoneline noise o r
compatibility with telephone equipment (such as fax m achines or other modems). If
yout hink your modem is not connecting properlyt o otherP C-basedm odems, fax
machines,or yourInternet ServiceProvider, check the following:
Haveyourphonecompanycheckthatyourphonelineisfreefromanylinenoise.
Ifyour problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems .
Ifyou are having a problem connecting with your Internet Service Provider,check
that the ISP is not experiencing technical problems.
Ifyo u have a second phone line available, try connecting t he modem to that line.
My Modem Cannot Establish a Connection
The modem dialing mode may be incompa tible with your telephone line.
Check the dialingm ode:
1OpenMy Computer,
2Opent he Control Panel,
3Click View all Control Panel options if all options are not displayed
4OpenModems,
5SelectCOM OnePlatinium Car d Discovery V.90,
6ChooseDialing Properties.
Modify the dialing property Pulse dial or Tonedial according to your telephone line.