Getting Help

Troubleshooting

Sony Notebook Computer User Guide

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The pointer in the display moves on its own

A "drift" has occurred. However, this is not a malfunction. The pointer will stabilize if you do not touch the stick for a few seconds.

My mouse does not work

If you are using an external mouse, check that the mouse is plugged into the mouse connector.

 

If you have connected an external mouse while your computer is on, you must

￿

restart your computer.

 

If you are using an optional Sony USB mouse, check that the mouse is plugged into

 

the USB connector.

The key top comes off

Put it back where it was and press it until it clicks.

If you take off the key top intentionally or press it excessively when you replace it, it may cause a malfunction. Handle it with care.

See Placing a key top on page 83

About Digital Video Captures and DVgate

While I'm recording images to a digital video device using DVgate, my system displays the message Recording to DV device failed. Check the power and cable connections to the DV device and try the operation again…

Close all open applications and restart your computer. Frequent recording of images to a digital video device while using DVgate sometimes causes this to occur. For more information on DVgate, see the DVgate online help.

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Sony PCG-C1VE manual About Digital Video Captures and DVgate, Put it back where it was and press it until it clicks