About the computer and software

Getting Help

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My computer does not start

Check that the computer is plugged into a power source and that it is turned on.

Check that the power indicator on the front panel of the computer indicates that the power is on.

	Check that the battery pack is inserted properly and that it is charged.
	Make sure there is no diskette in the floppy disk drive.
	Confirm that the power cord and all cables are connected firmly.
	If you have plugged the computer into an UPS, make sure the UPS is turned on
	and working.
	If you are using an external display, check that it is plugged into a power source
	and turned on. Check that you have switched to the external display and that the
	brightness and contrast controls are adjusted correctly. Please refer to the manual
	supplied with your display for details.
	Moisture condensation may have occurred. Do not use the computer for at least
	one hour and then turn it on.
	When the internal backup battery is low on power, it may not be able to start your
	system properly. Please plug your computer to AC power.
	The message Press <F1> to resume, <F2> to setup would appear at the bottom of
	the display. Should this happen, you need to initialize the BIOS.
	Follow the steps in ‘When I turn on my computer, the message Operating system
	not found appears and Windows does not start’.

If any of the above procedures does not work, press the reset switch on the bottom of the computer with a wire and then restart the computer.

Sony PCG-C1VE manual About the computer and software