Sony PCG-XG700K, PCG-XG500 manual Troubleshooting the modem, I can not use the DVgate software

VAIO Notebook User Guide

I hear background “noise” while using Windows Media Player to play my music CDs.

Sony suggests using the preinstalled Media Bar software to play audio CDs.

I can not use the DVgate software.

If your notebook is using the Ultimate Battery Life profile for its power saving mode, you cannot use DVgate or Smart Connect software. Please select another profile.

My voice-related software does not work properly.

❑Disable echo function of the microphone by taking the following steps:

1 Click Start, point to Settings, and then point to Control Panel.

2 Click Yamaha DS-XG.

3 Click the Echo tab and remove the checkmark. Click OK.

❑Contact the software publisher or designated provider for technical support

Troubleshooting the modem

My modem does not work.

❑Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” on page 82 for details.

❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.

❑Check that the phone number the program is dialing is correct.

❑Check that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are compatible.)

My modem connection is slow.

Your notebook is equipped with a 56K/V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:

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