Customer Care Agent Tasks | Sun Microsystems 5 guide

5.Modify the information as required.

6.Click OK.

The Edit Administrator confirmation page is displayed.

7.Click OK again to close the confirmation message. The Administrator Account is updated in the database.

▼Deleting a Vending Manager Administrator Account

1.From the Vending Manager administration console, click Accounts on the main menu bar.

2.Click the Administrators tab.

The list of Administrator Accounts is displayed.

3.Click an administrator name.

The Administrator Account Details page is displayed.

4.Click Delete.

The Delete Administrator confirmation page is displayed.

5.Click OK to close the Confirmation page.

6.Click OK.

The Administrator Account is deleted from the database and the administrator will no longer have access to the Vending Manager.

Customer Care Agent Tasks

The primary responsibility of customer care agents is to manage subscribers. This includes managing subscriber plans and subscriber accounts. Customer care agents can also view stocked content and reports. These tasks are handled through the Vending Manager administration console.

Customer care agents might also need to work with subscribers to resolve problems that they are having. See the Sun Java System Content Delivery Server Error Messages guide for information.

Chapter 3 Vending Manager 205

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Sun Microsystems 5 manual Customer Care Agent Tasks, Deleting a Vending Manager Administrator Account

Contents

Content Delivery Server Administration Guide Page Contents Catalog Manager Contents Vi Administrator Guide 2005Q4 Contents Vending Manager 129 Administrator Tasks Contents Administrator Guide 2005Q4 Contents Content Pricing 241 Pricing Scenarios Glossary Index Device Capabilities Tables Nokia 6310i Device Specifications 238 Before You Read This Document How This Document Is Organized Typographic Conventions Related Documentation Accessing Sun Documentation Online Sun Welcomes Your Comments Sun Java System Content Delivery Server Introduction Content Java Applications Ringtones Wallpapers Catalog Manager Catalog Manager Processes Automated Content Validation Content Management Plan Management Device ManagementAccount Management Fulfillment Manager Vending Manager Administrator Guide 2005Q4 Vending Manager Processes Reporting Administration ConsolesBrowser Requirements Start the Catalog Manager Accessing the Administration ConsolesLogging in to the Catalog Manager Enter your administrator name and password Click Log Logging in to the Vending Manager Managing Content Catalog Manager Click the Categories tab Managing Content CategoriesViewing Categories Click a category to view its subcategories Adding a Category Click Add New Category Click Add Category Editing a CategoryEnter a name and short description of the category Deleting a Category Click OK to close the confirmation Managing Content Types Content Submissions Content Protection CDS OMA DRM 2CDS DRM Agents Inapplicable ContentUsing CDS DRM Agents and CDS OMA Forward Lock TitleDescription Using OMA DRM 3OMA DRM 1.0 Formats 4Required Mime Types for OMA DRM OMA DRM 1.0 and Non-Compliant DevicesMime Types for OMA DRM Associating Content Types with DRMs 5DRM Options and Associated DRM Types and Content Types Pricing Content Enabling and Disabling a DRM 6Content Delivery Server Pricing Models 7DRM Options and Pricing Models OMA DRM Changing the Pricing of Content Pricing Options Disassociating Content From Pricing Options Viewing Supported Content Types and Mime Types Click OK to close the properties Adding a Content TypeViewing Properties for a Supported Mime Type Enter the following information Select a DRM Editing a Content TypeClick Done when finished Click OK to close the confirmation Click Done when finished Creating a Pricing Option Enter a unique Option ID Enter a unique Pricing Option Name Editing a Pricing Option Click Done to complete the operation Change the following fields as needed Click Done Click OK to close the Confirmation Deleting a Content TypeDisabling a Pricing Option Registering a Mime Type Editing a Mime Type Make the necessary changes Click Save Click the Mime type that you want to editClick Edit Deleting a Mime Type Click OK to close the confirmation message 8Content Status Types Managing Submitted ContentViewing Submitted Content To view submitted content by state, follow these steps Administrator Guide 2005Q4 Click the status that you want to view Click Edition UpdatesViewing Submitted Editions Removing an Edition Searching for Content Click Submit Changing the Status of Content 9Content Status Types Click GO Editing Content Select Edition UpdatesChanging the Status of Editions Click OK to confirm the status change Click Edit from the View Content Properties 10Content Delivery Server Pricing Models Managing Published Content Edit the content as needed, then click OK Viewing Published Content Removing Content Viewing Published Editions Copying or Moving Categories of Content Navigate to the item that you want to work withClick the title of the item Click the name of the edition that you want to view Click Copy/Move Content Select the categories you want to copy or move Select one or more destination categories Confirm or cancel the operation Click Copy or Move Administrator Guide 2005Q4 Copying or Moving Content Items Administrator Guide 2005Q4 Select one or more destination categories Setting Custom Prices for Published Content Creating Custom Prices for Content per Category Administrator Guide 2005Q4 Managing Devices Change the purchase price in one of the following ways Managing Device Libraries Click the library name Viewing Device LibrariesViewing Properties for a Specific Device Library Adding a Device Library Click New Library Click Next Editing a Device Library Managing Content Descriptor Templates Deleting a Device LibraryMake the necessary changes Click OK to display the library properties 11Content Attributes for Content Descriptor Templates Code Example 2-1Sample Content Descriptor Template Viewing Content Descriptor Templates Adding a Content Descriptor Template Editing a Content Descriptor Template Managing Device DefinitionsViewing Devices Click OK to display the template properties Administrator Guide 2005Q4 Adding a Device On the Device Management page, click New Device Specify the following fields Click Create New Device Specifying Device Capabilities Click Modify This Device Activating New or Quarantined Devices Mapping Mime Types to a Device Catalog Manager Select the Mime types that this device supports Setting a Compatible Device Whether the Mime type selected supports MMS Click OK Adding Supported Devices to Existing Content Editing a DeviceClick OK to save your changes Click OK in the confirmation Click OK again to confirm your selections Setting the Default Device Click OK again to close the confirmation Deleting a DeviceImporting Devices Exporting Devices Managing Server LocalesAdding a New Locale Click Import Click Create to add the locale Click Update Managing AccountsChanging a Locale Deleting a Locale 12Account Types Viewing AccountsFrom the Catalog Manager, click Accounts in the main menu Click Developers or Administrators 13Search and Display Operations Managing Vending Manager Accounts Viewing Vending Manager AccountsAdding a Vending Manager Account Click an account name Account Password Enter a password Enter the required information Editing a Vending Manager Account Deleting a Vending Manager Account Modify the fields as required, then click OK Adding a Developer Account Managing Developer AccountsViewing Developer Accounts Click OK to add the Developer account Editing a Developer Account Click OK again to close the confirmation message Managing Catalog Manager Administrator Accounts Viewing Catalog Manager Administrator AccountsDeleting a Developer Account Click OK to close the information message Adding a Catalog Manager Administrator Account Editing a Catalog Manager Administrator Account Deleting a Catalog Manager Administrator AccountClick OK to add the Administrator account Modify the fields as required Managing Plans Managing Vending PlansViewing Vending Plans From the Catalog Manager, click Plans in the main menu bar Adding a Vending Plan Click a Vending plan name to view the properties of the plan Editing a Vending Plan To edit a Vending plan, follow these steps Click the Members tab Viewing Vending Plan MembersAdding a Member to a Vending Plan Click Add Setting the Default Vending PlanRemoving a Member from a Vending Plan Deleting a Vending Plan Click OK to confirm the deletion Managing Developer Plans Viewing Profiles Click New Profile Adding a ProfileClick a profile name Provide the information requested Editing a Profile Click Finish Deleting a Profile Click New Developer Plan Viewing Developer PlansAdding a Developer Plan Editing a Developer Plan Select Developer Plans from the drop-down list Viewing Developer Licensees Change the information as required, then click OK Adding a Developer Licensee to a Developer Plan Click Add Licensees Removing a Developer Licensee from a Developer Plan Setting the Default Developer PlanClick Set Default Deleting a Developer Plan 15Background Job Indicators Getting Background Job Status Getting Job Status Click on the Background Jobs notice in the main menu bar Examining Job Details Clearing a Failed Job Vending Manager Adding a Category Administrator TasksManaging Categories Enter a name and description of the category From the Stocked Content tab, click Manage CategoriesIf you want to create a main category, go to Step Editing a Category Deleting a Category Managing Catalog Content Vending Manager 1Content Status Symbols Enter the search term in the Search field Searching for Published ContentViewing the Properties of Published Content Administrator Guide 2005Q4 Viewing Editions of Published Content Navigate to the item with which you want to work Administrator Guide 2005Q4 Setting Stocking Options When you are done viewing the Edition Properties, click OK Stocking Content Manually Click Auto-stocking On Click OK to save your changes Click the title of the content that you want to stock Click Stock ContentStock Content page, specify the following options Click View by Title Stocking Multiple Content Items Click OK Click OK to close the Confirmation Stock Content page is displayed Select the categories that you want to stock Specify the content status and the External Content ID Click Stock Click Done Viewing Stocking Jobs Clearing the Stocking Jobs list Stopping a Stocking Job Checking the Status of a Stocking Job Updating the Catalog for Stocked Content Pricing for Content for a Locale Setting Local Pricing Administrator Guide 2005Q4 Price Update Notification Changing the Price of Individual Content ItemsClick Apply Click Done to enact the change Searching for Stocked Content Managing Stocked ContentViewing Stocked Content Changing the Status of Stocked Content Unstocking Content Click OK to confirm you want to unstock the content listed Editing Stocked Content Administrator Guide 2005Q4 Editing External Content IDs Updating Stocked Content Click Submit to submit your changes Copying or Moving Categories of Content Select the categories you want to copy or move Select one or more destination categories Confirm or cancel the operation Copying or Moving Content Items Administrator Guide 2005Q4 Select one or more destination categories Customizing Prices for Stocked Content Vending Manager Administrator Guide 2005Q4 Managing Bundles Bundle Pricing Creating a Bundle Click Create Bundle Specify the following information General Information External Content ID Bundle PriceCategories Catalog Description Viewing Bundle Information Administrator Guide 2005Q4 Deleting a Bundle Changing the Status of a Bundle Editing a Bundle Managing Testing ContentClick on the desired content to see its properties Stocking Testing Content Creating Customized Marketing Campaigns Click Next to specify campaign options and target audience Creating a CampaignSpecifying a Campaign Type Enter the Campaign Coupon Specifying Campaign Options and Target AudienceEnter the name of the campaign and a description Specifying a Campaign Message Choose the Subscriber Segment from the drop-down list Specifying Content for the Campaign Enter the subject of the advertisement Specifying Campaign Pricing Characteristics Click Next to proceed Specifying Campaign Scheduling Click Done to complete the campaign definition Viewing Campaign Details Administrator Guide 2005Q4 Click Done on the last page of the wizard Testing a CampaignEditing a Campaign Working with Subscriber Segments Open the Subscriber Segments Click New Displaying Subscriber SegmentsCreating a Subscriber Segment Specify the following information Working with Campaign Templates Editing a Subscriber SegmentDisplaying Available Campaign Templates Creating a Campaign Template 2Properties Available for Notification Templates Campaign ID For MIDlets and iAppli applications only Managing Vending Manager Administrator Accounts Viewing Vending Manager Administrator AccountsEditing a Campaign Template Open the Campaign Templates Adding a Vending Manager Administrator Account Click Add New Administrator Click OK Click OK again to close the Confirmation Editing a Vending Manager Administrator Account Click an administrator name Modify the information as required Click OK Deleting a Vending Manager Administrator AccountCustomer Care Agent Tasks Viewing Stocked Content Setting the Display of Stocked Content for Subscribers Viewing the Properties of Stocked Content Navigate to the item that you want to examine Viewing Editions of Stocked Content Managing Subscriber Accounts Click OK to return to the previous Viewing Subscriber AccountsAdding a Subscriber Account Click Add New Subscriber Editing a Subscriber Account Click OK to close the Information Viewing a Subscriber ’s Download History Managing Subscriber Licenses Extending Trial Usage Click OK to save your change Issuing a Refund Deleting a Subscriber Account Click the plan name Managing Subscriber PlansViewing Subscriber Plans Adding a Subscriber Plan Click New Subscriber Plan Editing a Subscriber Plan Viewing Subscriber Plan Members Adding Members to a Subscriber Plan Click the plan whose list of members you want to seeClick Members Click Add New Member Setting a Default Plan for New Subscribers Removing Members from a Subscriber Plan Deleting a Subscriber Plan Check the plan you require, then click OK Click the My Account tab Click Edit Editing Your Administrator AccountViewing Reports Administrator Guide 2005Q4 Displaying MMS Messages Choosing MMS as the Content Delivery SystemSending MMS Messages Creating an MMS Message Enter a name for the message and the message text OoptionalClick Preview to preview the media file Select one or more device types in the tableEnter the path or browse for the media file Click Load Editing an MMS Message Click Save to save the MMS message to the server Testing an MMS Message Testing a New MMS Message Open the MMS Messages Testing an Existing MMS MessageDeleting an MMS Message Using the MMS Test Log Click Delete Click OK to close the confirmation dialog box Administrator Guide 2005Q4 Descriptions of the Capabilities System Capabilities Content Delivery Server-Specific Capabilities Table A-2Content Delivery Server-Specific CapabilitiesMandatory Capabilities Table A-1Mandatory Capabilities Table A-3User Interface and Software Capabilities Browser CapabilitiesUser Interface and Software Capabilities Specifying a Capability Value Device Specifications ListInteger Boolean Table A-4Nokia 6310i Device Specifications Nokia User-Defined Devices Table A-5Device Specifications for a User-Defined DeviceTable A-6Device Specifications for a User-Defined Device Table A-6Device Specifications for a User-Defined Device Content Pricing Table B-1Associated DRMs, Content Types, and Pricing Models Disconnected Time Sensitive Pricing Scenarios Table B-4Resulting Pricing for Items 1 and 2 in Scenario Table B-2Initial Pricing Set for Items 1Table B-3Resulting Pricing for Items 1 and 2 in Scenario Table B-7Resulting Pricing for Items 1 and 2 in Scenario Table B-5Resulting Pricing for Items 1 and 2 in ScenarioTable B-6Resulting Pricing for Items 1 and 2 in Scenario Table B-8Resulting Pricing for Items 1 and 2 in Scenario Administrator Glossary Content Delivery Server-Specific Content Descriptor Mandatory Record Management User Interface Glossary Administration Guide 2005Q4 Index AutoCreate.newDevice property Index Administration Guide 2005Q4 CDS DRM Administration Guide 2005Q4 Index Submitted content Denied Index Administration Guide 2005Q4