130 Administrator Guide • 2005Q4
■Resetting trials
■Issuing refunds
■Managing Subscriber Plans
Creating and managing Subscriber plans
■ViewingReports
Viewingstatistical data
Customer Care Agents can also edit their own accounts. They cannot edit other
Administrator accounts.
Administrator Tasks
As a VendingManager administrator, you are responsible for administering all
features of the VendingManager. The tasks include the tasks described in this
section as well as the tasks described in “Customer Care Agent Tasks” on page 205.
Administration tasks are performed through the VendingManager administration
console. See “Accessing the Administration Consoles” on page11 for information.
Note – When multiple VendingManager administrators are performing Vending
Manager tasks simultaneously,some operations can take longer to complete than
expected. Also if the same item (for instance, a device, content, or bundle) is being
acted on concurrently by multiple administrators, problems could occur.

Managing Categories

Toproperly manage content, you must first create the categories that you want to
use.Categories arethe logical containers that hold the content. You use categories on
the VendingManager to control subscriber access to the content.
A default set of categories is provided with the VendingManager. You can edit or
delete these categories. Youcan also add categories and subcategories. Only main
categories can have subcategories.

▼Adding a Category

1. From the Vending Manager administration console, click Content on the main
menu bar.
The Content Management page is displayed.