3-2

X6QT8/X6QTE+ User's Manual
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note
that as a motherboard manufacturer, Supermicro does not sell directly to end-us-
ers, so it is best to fi rst check with your distributor or reseller for troubleshooting
services. They should know of any possible problem(s) with the specifi c system
confi guration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques-
tion' (FAQ) sections in this chapter or see the FAQs on our web site (at http://
www.supermicro.com/support/faqs/) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at http://www.supermicro.
com/support/bios/.
Note: Not all BIOS can be fl ashed, it depends on the modifi cations done to
the boot block code.
2. The battery on your motherboard may be old. Check to verify that it still supplies
~3VDC. If it does not, replace it with a new one.
3. If the above steps do not fi x the Setup Confi guration problem, contact your
vendor for repairs.

NOTE

If you are a system integrator, VAR or OEM, a POST diagnostics
card is recommended. For I/O port 80h codes, refer to Appendix B.

Memory Errors

1. Make sure that all DIMM modules are properly and fully installed.
2. Determine if different speeds of DIMMs have been installed and verify that the
BIOS setup is confi gured for the fastest speed of RAM used. It is recom-
mended to use the same RAM speed for all DIMMs in the system.
3. Make sure that you are using the correct type of Registered, ECC DDR2 533/400
SDRAM (*recommended by the manufacturer.)
4. Check for bad DIMM modules or slots by swapping a single module between
two slots and noting the results.
5. Make sure that all memory modules are fully seated in their slots. As an inter-
leaved memory scheme is used, you must install two modules at a time. (See
Section 2-3).
6. Check the position of the 115V/230V switch on the power supply.