3-3

Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at http://www.
supermicro.com/support/contact.cfm/.
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2,
or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The X6QT8/X6QTE+ has 16 240-pin DIMM slots that support registered
ECC DDR2 533/400 SDRAM modules. It is strongly recommended that you do not
mix memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problem with your system. Updated BIOS fi les are located in
our web site at http://www.supermicro.com/support/bios/. Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than your
BIOS before downloading.
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.