TANDBERG D13898.04 manual 134, Troubleshooting Guide

Appendix 3

Troubleshooting Guide

Conference Setup > Create Conference

Message Solution

	TANDBERG CONTENT SERVER
	USER GUIDE
	View Conferences > Live Conferences
Message	Solution

Call Status > Call State: Call failed - Called party not registered

Call State: Not in call

Check that the H.323 ID or E.164 alias address you have typed in the Call Information: Address field is valid and that the device you are trying to dial is registered to the gatekeeper.

Your call has not been connected. This could be due to a number of reasons. Check that the IP address, H.323 ID or E.164 alias address you have typed in the Call Information: Address field is correct.

If Call State displays Not in call and Change status is displayed next to Conference Name, that means that your call has failed. To remove the call from Live view, click on Change status and change status to Recorded, then delete the conference from the Recorded Conferences view.

Recording in progress	If you go to a Live Conferences view in the Content Library and Recording in Progress
	message is displayed instead of links to movies, that means that the template that the
	call is using does not allow for live streaming of the conference. This is the case for all
	QuickTime format content, which can only be viewed on demand from the Content Server.
	QuickTime format content can be viewed live, if streamed from an external streaming server.
	Content Viewer
Message	Solution
Video isn’t displayed	If video is not displayed, your browser may not have the required plug-in or may be unsup-
	ported. For a list of supported browsers and player versions, view Appendix 2, Compatibility.
	Administrator Settings > Site Settings
Message	Solution

Call State: Call failed - Una- vailable resources

Call State: Call failed - Could not resolve host name <H323 ID> to IP address.

Call failed - Service or option not available, unspecified

Occurs when an invalid IP address is dialled.

This message is displayed when trying to dial the H323 ID of a system when the Content Server is not registered to the gatekeeper.

Occurs when an invalid remote address is dialled

The TANDBERG	Option keys have not been installed on your Content Server. Go to Administrator Settings >
Content Server has an	Software Upgrade page, install option keys and click on Restart Service.
invalid license.	Please contact your TANDBERG representative or authorized reseller for more information on
	other error messages.

Table of	What’s New in	Trademark/	Safety/	Introduction
Contents	this Version?	Licenses	Environmental

D 13898.04

DECEMBER 2006

Installation	Quick Setup	Operation	Administrator	Conference	View	Appendices
			Settings	Setup	Conferences

134