6Troubleshooting

Image quality problems (cont'd.)

SymptomSolution

Printed image is shifted, the wrong color, or margins are not correct.

You may have to make adjustments in the application or print driver. Refer to “Printing and installation problems” on page 6-12.

Make sure that the paper is not curled. Also refer to “Cleaning for jams and ink smears: media-feed rollers” on page 5-28.

Microsoft PowerPoint users:

Macintosh users need to leave Background Printing in the Chooser set to Off.

PC users need to turn off print spooling through the Printer Properties.

Colors do not print as Refer to “TekColor corrections — making the best

expected.selection” on page 4-3 for details on how to select TekColor color corrections.

You may have attempted to print transparency but did not specify transparency as the print media in the printer driver. Refer to “Transparency quality tips” on page 3-40 for more information.

Refer to “Printed colors are not what you expected” on page 6-31 for more tips.

Refer to “Printing and using the color sampler charts” on page 4-10.

6-10Phaser 380 Color Printer

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Tektronix 380 manual Image quality problems contd, SymptomSolution