Tektronix 380 manual Front panel messages contd

Troubleshooting 6

Front panel messages (cont'd.)

Message Explanation/Action

Install New Tray (B) Maintenance tray (B) is empty. Open the front cover, remove the maintenance tray and replace it with a new maintenance tray.

Jam At Exit Tray	Open the front cover, press the exit cover release
	button and remove the jammed paper.
	■ The printer’s output tray may be too full. Remove
	your prints from the output tray.
	■ The paper fed into the printer was shorter than that
	specified or longer than 493.5 mm (19.5 in.). Use
	an approved media size.
	■ Feed the narrow edge of the paper first into the
	manual-feed slot.

Jam:Open Front Cover Open the front cover and remove the paper jam from the manual-feed slot or behind the front cover.

■The media may be too narrow to transfer the entire image off of the drum. Check that the specified page size in the printer driver matches the actual media size.

■The media may be skewed. Check for proper adjustment of paper guides in the tray and at the manual-feed slot.

■You may need to clean the paper feed rollers. Refer to “Cleaning for jams and ink smears: media-feed rollers” on page 5-28.

■If you are printing Tabloid Maximum transparency from the media tray, try feeding it from the manual-feed slot.

Jam:Open Exit Cover Open the exit cover and remove the paper jam.

■The printer’s output tray is too full; remove your prints.

■The media may too light or too heavy. Refer to “All about media” on page 3-28.

■If the printer is feeding multiple sheets of media, refer to “Cleaning for upper tray jams: media pick roller” on page 5-20.

■You may need to clean the paper exit path; refer to “Cleaning for ink smears: paper-exit path” on page 5-43.

User Manual 6-5