Tektronix 380 manual PostScript printing errors, Macintosh users

6Troubleshooting

PostScript printing errors

Note For information on speciÞc applications, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-3 for instructions on using these systems.

If you get a PostScript error when printing from PageMaker, FreeHand, QuarkXPress, or Canvas, you may be using an older version of the printer description Þle. Other common mistakes include selecting the wrong PPD or PDF Þle, incorrect timeout settings, corrupt image data, and bad cable connections.

The PostScript error handler utility can provide useful information about your particular printing problem. Refer to ÒUsing a PostScript error handlerÓ on page 6-27 for details on this utility.

You can check TektronixÕ on-line services to see if the printer-related Þles you have are the most recent. Refer to the on-line manual on the printerÕs CD-ROM or ÒIf you need helpÓ on page 6-1 for information on TektronixÕ online services. To determine the date of the Þle you are using, do the following:

■Macintosh users:

Select (highlight) a printer description Þle. From the File menu choose Get Info. Make a note of the version date.

■Windows 3.1 users:

In the File Manager, check a printer description ÞleÕs creation date. Make a note of the version date.

■Windows 95 users:

In the Windows Explorer, check a printer description ÞleÕs creation date. Make a note of the version date.

6-26Phaser 380 Color Printer