Tektronix 380 manual Image prints in black-and-white instead of color

Troubleshooting 6

Image quality problems (cont'd.)

SymptomSolution

Image prints in black-and-white instead of color.

■PC users: Be sure to use a driver that supports color PostScript. If you are running Windows, use the Tektronix-supplied driver that was shipped with the printer’s software. Refer to “Printing from a workstation” on page 3-20 for information on drivers.

■Microsoft Excel users: Be sure to check the Print using color option in the print dialog box.

■Macintosh users: Use a supported color PostScript printer driver and the Phaser 380 printer’s PPD file. Select Color/Grayscale in the Print Options dialog box. Refer to “Printing from a Macintosh” on page 3-16 for more details on how to print from a Macintosh.

■You may need to install application-related files such as a PDF file for QuarkXPress.

PC Users: Refer to “PC/Windows software” on page 2-31 for information.

Macintosh Users: Refer to “Macintosh software” on page 2-46 for information.

■You may have incorrectly sent the Monochrome TekColor color correction utility file to the printer or changed the correction to Monochrome from the front panel.

User Manual 6-11