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Tektronix manual Troubleshooting 40Phaser 380 Color Printer

Models: 380

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Troubleshooting Install Cmyk sampler chart Material Safety Data Sheets Making default settings Front panel indicators Connecting the printer Warranty Dimension Problem type Solution

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6Troubleshooting

6-40Phaser 380 Color Printer

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Tektronix manual Troubleshooting 40Phaser 380 Color Printer

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Contents

Phaser Color Printer Page Page Phaser 380 Warranty Users safety summary Terms in manual CautionPage Contents Viii Phaser 380 Color Printer Printing BasicsPage Printing Beyond the Basics Caring for Your Printer Troubleshooting Xii Phaser 380 Color Printer Xiii Regulatory Information and Specifications Supplies, Accessories, and Expanding Your PrinterIndex Introduction Overview Introduction Requires the printerÕs Extended Features option Diskettes Information roadmapWorld Wide Web Getting Set Up At a glance Setting up the printer What you get with your printer 9662-01 Optional accessories 9662-02 Touring the printer Registering the printer Removing the packing material Installing the optional Lower Paper Tray Assembly 9662-04 10Phaser 380 Color Printer Installing the maintenance tray 12Phaser 380 Color Printer Loading ink sticks Choosing media tray conﬁgurations Optional Lower Paper Tray AssemblyStandard media tray Loading media trays Loading paper in the upper and lower trays Insert the media tray into the printer Loading transparencies in the media tray Getting Set Up Connecting the printer Printer ports PhaserShare card port optional PhaserShare network and serial connections Installing PhaserShare network cards Parallel connection Scsi peripheral devices Selecting a Scsi hard disk Turning on the printer Unlocking the transit restraint Front panel controls As the printer warms upTurning off the Startup Accessing the front panel menu Selecting a language for the front panel Help Pages overview Printing Help Pages from the front panel Installer overview PC/Windows software Installing printer software for Window PhaserPrint Plug-in for PhotoshopPrinter Utilities Network Utilities Manufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT PhaserPrint Plug-in for Photoshop For Name of printer or print queue on that Return to the Add Printer Wizard Tektronix Phaser 380 Extended Extended Features option 38Phaser 380 Color Printer PhaserPrint Plug-in for Photoshop Available AppleTalk Printing Devices dialog For Name or address of server providing lpd, typeFor Name of printer or print queue on that server Installation Completed dialog box, click Finish Installing printer software for Windows Samplers 44Phaser 380 Color Printer If you selected the AdobePS 3 Driver for Windows 3.1 Click Continue in the PostScript Printer Driver SetupTektronix Driver for Windows 3.1 in the Custom Deciding which driver to install Phaser 380 GX DriverMacintosh software Apple LaserWriter 8.3.4 recommended Using the Macintosh Installer Setting up the Phaser 380 printer driver Setting up the Apple LaserWriter 8.3.4 driver Getting Set Up Setting up the Phaser 380 GX driver Getting Set Up Workstation software PhaserPrint software for UnixDownloadable printer utility ﬁles Printing Basics Using the printer’s front panel Using Windows printer driversPrinting from a PC Print features quick reference Windows printer drivers Using the AdobePS 4 and Microsoft drivers with Windows Graphics tab Click the Device Options tab to see printer-speciÞc options Using the Tektronix driver for Windows Interface Select Then do the followingLPTx COMx Printing Basics Printing Basics If you are using PC/NFS Using the Adobe PostScript driver for Windows Set the Timeout settings Printing Basics Using the Windows NT 3.51 PostScript driver Using the Windows NT 4.0 PostScript driver Making default settings Selecting printer options within an application Print Printing from DOS Using Macintosh printer drivers Printing from a Macintosh Color correction Media tray selectionQuick Collate Check Print Using the Phaser 380 printer driver Using the Apple LaserWriter 8.3.4 driver Using the Phaser 380 GX driver Printing with a desktop printer Printing from a workstation OverviewUnix workstations Workstation Operating System VMS workstations SGI RGB Printing from speciﬁc applications General hints and tipsApplications tips QuarkXPress Pantone Adobe PhotoshopOther applications Selecting print features Feature Front Panel Descriptions Print-quality modes Media size Print quality modes Print speed Color correction mode Description Color corrections All about media Media size Dimensions Media sizes 9662-73 Manual feed sizes Media weight Input method Grade Weight Margins and image area Media size Image areaMm 0.2 Mm 0.2 Mm 0.35 Paper and ink handling tips Media trays Standard tray 9662-64 Establishing a default media tray optional Lower paper tray Printing on letterhead Printing transparencies Transparency quality tips Manual-feed printing Portrait Landscape Sec Duplex printing Printer languages PostScript, HP-GL, PCL5 Fonts Resident typefaces PostScript Printer’s Extended Features option Printing Basics 48Phaser 380 Color Printer Printing Beyond the Basics Working with color General guidelines TekColor corrections making the best selection FujiProof Toyo Deciding which color correction to use Printing objective or problem Color correction to use Color correction descriptions Turning off all color correctionsPrinting the brightest colors and a truer blue Simulating display screen colors Closely match printing press colors Using the printer’s current color defaults Printing in gray scale If your Phaser 380 printer is shared on a network If you are using an unsupported driverSpecial considerations Application color corrections Printing and using the color sampler charts Cmyk sampler chartRGB sampler chart HSB sampler chart Methods of printing Pantone Colors Printer-speciﬁc Pantone Colors Pantone Colors from swatch books Using the Quick Collate option Phaser 380 Printer Quick Collate option ➊ 4 sets of pages 1 through Quick Collate and the Check Print option➋ 4 sets of pages 100 through Previewing with Check Print Printer Driver Defaults dialog box availableTektronix driver for Windows 16Phaser 380 Color Printer Using Image Smoothing Printing the Color Control Strip Caring for Your Printer Adding ink Approximate time to complete 1 minute Ink handling tips Printer ink sticks Emptying the waste liner a Approximate time to complete 3 minutes When you open the front cover, the following message appears Printhead and invalidates the printer warranty Replacing the maintenance tray B Approximate time to complete 22 minutes Install New Tray B 9662-29 Replacing the media tray separator pad Approximate time to complete 2 minutes Remove any media loaded in the tray and turn the tray over Remove and discard the old separator pad Cleaning the printer Cleaning pages Cleaning supplies Reordering cleaning kit supplies Using isopropyl alcohol Identifying cleaning procedures Problem type Solution Cleaning for light stripes printhead Approximate time to complete 3-10 minutes 9662-36 Caring for Your Printer Cleaning for upper tray jams media pick roller Approximate time to complete 5 minutes AlcoholIsopropyl90% Cleaning 9662-48 Cleaning the upper pick roller manually 9662-29 9662-76 Replace the upper media tray in the printer Cleaning for jams and ink smears media-feed rollers Press the Clean button and the following message appears Following message appears 9662-77 Press Clean, the following message appears Caring for Your Printer Cleaning for lower tray jams paper pick roller AlcoholIsopropyl90% Remove the paper tray from the printer 9662-61 Cleaning the lower paper-pick roller manually Cleaning for lower tray jams paper-feed rollers Turn Lower Tray Rollers Clean Cancel Approximate time to complete 3-20 minutes CleanInk Smears Quick Extended Cleaning for ink smears paper-exit path Approximate time to complete 10 minutes CleanExit Rollers Clean Test 9662-79 9662-42 9662-43 Close the exit cover and the front cover Cleaning the maintenance tray blade optional 50Phaser 380 Color Printer 9662-71A 9662-72A Moving your printer Waiting 45 minutes before moving Removing the maintenance tray B Locking the transit restraint Changing line voltage If you need help Receiving email update notices Type of service contd How to access contd Details contd Using the automated fax systems Country Numbers Front panel messages Message Explanation/Action Front panel messages contd JamRemove Upper Waiting For Manual Problems and solutions Symptom Solution Image quality problems Image quality problems contd SymptomSolution Image prints in black-and-white instead of color Network problems Network Control Panel Mode COM19600,N,8,1,P for serial port COM1 Transmission Retry to Turn off Background Printing through the Chooser Hint/Symptom Solution Operational hints Operational hints contd All about media jams Locating jammed media Removing jammed media 9662-51 General things to check for If your ﬁle doesn’t printMacintosh users Windows 3.1 users Windows users generalWindows 95 users If you can’t print from Windows to an LPT port If you are using PC/NFSWindows Click Add Port Check the printer’s language mode PostScript printing errors Macintosh users Using a PostScript error handler Fixing timeout problems in Windows Windows timeout From Windows Windows timeout From DOS and Windows Printer’s timeout 30Phaser 380 Color Printer Printed colors are not what you expected General Printing Pantone Colors Blue colors look too purple Using the Tektronix halftone screens From the Utilities menu, choose Download PostScript File PC and workstation users Selecting page sizes in Windows applications 36Phaser 380 Color Printer Fonts printing incorrectly from Windows Sharing the printer on a network Driver, utility ﬁles, and front panel interactions If the LaserWriter Utility does not work Troubleshooting 40Phaser 380 Color Printer Front panel indicators Front panel overview Front panel buttons Two-line display Enabling and disabling the front panel menu Front panel menu map Press Menu Map Printer Help PagesConﬁguration Startup Demonstration RGB and Cmyk Color Samplers Printer standby modes Selecting the cleaning page source Using the Front Panel 10Phaser 380 Color Printer Tektronix supplies the mark of quality Customizing your printer Ordering printer supplies Order number Description Order number Description Connectors and cable length Interface cables and adapters Extended Features upgrade Printer Station recommended Lower Paper Tray Assembly recommendedMedia tray Memory upgrade Font upgrade600 x 300 dpi upgrade Total memory Upgrade from 16 Mbytes Upgrade from 48 Mbytes PhaserShare network cards recommended Beneﬁts of networking the printer Phaser Copystation Scsi hard disk PhaserPrint for Unix software PhaserSymPage Regulatory Information SpecificationsChapter Declaration of conformity FCC Class B warning for 115 VAC equipment Material Safety Data Sheets Msds for ColorStix ink sticks California Prop Not listed Original preparation date August 23, 1994 R.C Msds for silicone oil Epcra Reportable Ingredients None California Prop Not listed Original preparation date October 21, 1994 R.C Fast Color Standard Enhanced Mode Speciﬁcations Safety and emissions Power consumptionPage Index Index-1 Index-2Phaser 380 Color Printer Index-3 Index-4Phaser 380 Color Printer Index-5 Index-6Phaser 380 Color Printer PC/NFS Index-7 Index-8Phaser 380 Color Printer Index-9 Index-10Phaser 380 Color Printer

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