Tektronix 380 manual Turn off Background Printing through the Chooser

6Troubleshooting

Printing and installation problems (cont'd.)

Symptom	Solution
A Macintosh printed	■ You should install a supported printer driver and the
image has shifted or the	Phaser 380 printer PPD onto your Macintosh to select
margins are not correct.	the correct page sizes from the driver. Refer to “Using
	the Macintosh Installer” on page 2-47 for information.
	■ Turn off Background Printing through the Chooser.
	■ Refer to the topic “Printing from a Macintosh” on
	page 3-16 for details on how to print from a Macintosh.
The front panel never	■ Make sure that Phaser 380 printer is the selected
indicates that it is	printer. Try printing the same file to another PostScript
processing a job.	printer. If the file prints, then the problem could be with
	the interface cable. Refer to “Interface cables and
	adapters” on page 8-3 for information on ordering
	Tektronix interface cables.
	■ Check to see if a print job is stuck in the print queue.
	■ Refer to “Using a PostScript error handler” on
	page 6-27 for details on using the Tektronix Error
	Handler to determine the cause of the problem.
	■ Turn the printer’s power off and wait at least
	15 seconds before turning the power on again.
A Macintosh file does not	■ You may need to expand printer memory. Refer to
print and a virtual	“Memory upgrade” on page 8-6 for more information.
memory (VM) error	■ Reduce the file size by using fewer fonts or simplifying
appears.
	complex paths in vector-based graphics.
Files sent during	Before printing a file, wait until the printer’s front panel
power-up do not print.	displays Ready or the printer’s name.
The printer processes a	Do not set the wait timeout to 0. Also, print files should
file sent via the serial or	not have extra characters after the End-of-Job character
parallel port but does not	(Ctrl-D). Refer to “If your file doesn’t print” on page 6-21.
print.	Also refer to the on-line manual on the printer’s CD-ROM
	for information on setting timeouts and
	Ctrl-D characters.

The printer processes a file sent via the serial or parallel port. Another file sent to a different port causes your computer or network interface to lock up.

Do not set the wait timeout to 0. Also, print files should not have extra characters after the End-of-Job character (Ctrl-D). Refer to “If your file doesn’t print” on page 6-21. Also refer to the on-line manual on the printer’s CD-ROM for information on setting timeouts and

Ctrl-D characters.

6-14Phaser 380 Color Printer