Tektronix 380 manual Image quality problems

	Troubleshooting 6
Media feeding or jamming problems
Symptom	Solution
Paper jamming at	Wait for the front panel prompt before feeding paper.
manual-feed slot.	Make sure that the proper page size is selected for the
	slot. Align paper against the left edge of the manual-feed
	slot.

Use standard weight paper or Tektronix transparency media. Refer to “All about media” on page 3-28.

Select Manual Feed and the appropriate page size in the printer driver.

Refer to “Cleaning for jams and ink smears: media-feed rollers” on page 5-28.

Image quality problems

Symptom	Solution
Missing or light color	Refer to “Cleaning for light stripes: printhead” on
stripes on prints.	page 5-17.
Ink streaks or oil on front,	Refer to “Identifying cleaning procedures” on page 5-16.
back or edges of print.
Transparency print	Use Tektronix transparency media. Specify
quality poor.	Transparency in a supported printer driver. Refer to
	“Transparency quality tips” on page 3-40.
Envelope print quality	Envelope seams may cause minor print artifacts with
poor.	solid-fill images. Reduce the image color saturation or
	adjust the image position to avoid printing on envelope
	seams.
600 x 300 dpi prints look	600 x 300 dpi mode is not included in the Phaser 380
like 300 dpi quality.	printer’s standard configuration. Refer to “Print quality
	modes” on page 3-26.

Print is wrinkled. ■ You may be using paper that is too thick or thin. Refer to “All about media” on page 3-28.

■Seams on envelopes can cause envelopes to wrinkle. Try a lighter-weight envelope.

User Manual 6-9