Tektronix 380 manual Mode COM19600,N,8,1,P for serial port COM1, Transmission Retry to

Troubleshooting 6

Printing and installation problems (cont'd.)

Symptom	Solution
The printer processes an	■ PC users: If you are using the serial or parallel port,
image but does not finish	use the MODE command to set the PC’s
printing (the printer times	communication parameters. For example:
out).	MODE LPT1:,,P (for parallel port LPT1)
	MODE COM1:9600,N,8,1,P (for serial port COM1)
	■ Windows users: Double-click on the Control Panel.
	Double-click the Printers icon. Choose your Tektronix
	printer. Click the Connect button. Change the
	Transmission Retry to 850.
	■ Parallel port printing: If you get a timeout from the
	Connect dialog box, change the Ports selection from
	LPTX to LPTX.DOS. (Some Windows installations
	may say LPTX.OS2; X is either 1, 2 or 3.)
	■ Load the error handler from the front panel and resend
	the print job. Refer to “Using a PostScript error
	handler” on page 6-27 for more information.
The file does not print or	Make sure that you have the printer set up to receive the

it prints unexpected data.	appropriate language (PostScript, HP-GL, or PCL5) for
	that file. Refer to “Check the printer’s language mode” on
	page 6-25 for more information.
The area of paper that	See “Margins and image area” on page 3-33 for more
the printer prints on is	details. To maximize the image area, you may have to
smaller than the media	adjust the margins in your application software.
size.
First print has smaller	Printer is unable to determine media size loaded and is
than expected image.	defaulting to a small image size. During first print, printer
Print appears to be	measures paper size and scales image to correctly fit
reduced to fit	paper on subsequent print jobs.
Executive-size media.	■ Be sure the correct media size is specified within the
Images on consecutive
	printer driver.
prints are correctly sized.
	■ Move the paper guides inside the media tray or at the
	manual feed slot and ensure the guides lock into
	position.
	■ If your application uses additional printer description
	files, be sure these are selected from within the
	application and the correct media size is specified
	within the printer driver.

User Manual 6-13