Toshiba 212, 242, 182 manual Toner-related items

6 TROUBLESHOOTING

Phenomenon	Usual cause	Countermeasure
Copy functions cannot be set.	Other functions that cannot	Some functions cannot be combined set
	be set simultaneously with	together.
	copy functions have been	P.217 “Copying Function Combination
	set.	Matrix”
The department management	Any department code other	If you want to make settings for the
menu does not appear even	than the master code has	department management when it has
though “DEPARTMENT	been entered in the depart-	been already enabled, enter the master
CODE” is selected.	ment code entry screen.	code in the department code entry
		screen, otherwise the department man-
		agement menu cannot be displayed.
		P.141 “Department Code”
In the department manage-	There are print data or Fax	After the print data or Fax data have been
ment menu, switching the	data in the print queue.	finished being printed, perform switching
department management to		again.
be “YES” (enabled) or “NO”
(disabled) cannot be per-
formed.
Even when the equipment is	This cable is not certified	Use a USB2.0 Hi-Speed certified cable.
connected with a PC by a	according to the USB2.0 Hi-
USB cable, the equipment is	Speed.
not recognized.
	The equipment is connected	When the equipment is connected with a
	with a PC via a USB hub.	PC via a USB hub, the equipment may
		not be recognized. Connect it with a PC
		directly by a USB cable.
Printing, scanning, device	The operation on the left is	Turn the power of the equipment OFF and
setup or PC-Fax transmis-	performed in the super sleep	then back ON, and perform it again.
sion/reception cannot be per-	mode.	If this equipment is connected to your PC
formed from a PC connected		with a USB cable, change the setting so
with a USB cable.		that it does not enter the super sleep
		mode.
		P.132 “Energy Saving Mode Setting”

Toner-related items

Phenomenon	Usual cause	Countermeasure
“Toner is low” appears on the	There is only a little toners	There is still some toner in the toner car-
display.	remaining in the toner car-	tridge. Do not replace the toner cartridge
	tridge.	until “Toner empty” appears.
“Toner empty” appears on the	The toner in the toner car-	Replace the toner cartridge with a new
display.	tridge has run out.	one.
“Toner not recognized”	The toner cartridge is not	Install the toner cartridge correctly.
appears on the display.	installed. Or it is not installed
	correctly.
	A toner cartridge not recom-	If you are using a toner cartridge other
	mended by TOSHIBA is	than the one we recommend, the equip-
	being used.	ment may not be able to detect whether it
		is installed or not.
		P.14 “Recommended toner cartridges”
“Toner is low” does not	A toner cartridge not recom-	P.14 “Recommended toner cartridges”
appear on the display,	mended by TOSHIBA is
although toner is nearly	being used.
empty.
The equipment does not	The toner cartridge inserted	Check the product name of the toner car-
become ready for copying	is not usable for this equip-	tridge. If you can see “T-1810”, this car-
after the toner cartridge is	ment.	tridge is usable.
inserted.

200 Before Calling Service Technician