Toshiba PORTG M500 2.2 Troubleshooting Flowchart

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures
PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-3
2.2 Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which FRU malfunctions. Before
going through the flowchart steps, check the following:
 Ask the user if a password is registered and, if it is, ask him or her to enter the
password.
 Make sure that Windows® XP preinstalled by Toshiba is installed on the hard disk.
Operating systems not preinstalled by Toshiba can cause the computer malfunction.
 Make sure all optional equipment is removed from the computer.
 Make sure the USB FDD and optical drive are empty.