Troubleshooting (continued)

Should your printer require servicing, turn it off and unplug it and make inquiries at the outlet where it was purchased.

 

Error code

 

Description of error

 

 

Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hardware error

Turn off

the power and then on again. Call for service if the

 

 

 

 

 

H a r d w a r e

￿

 

 

 

 

 

 

 

 

 

* *

B 8

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Retransfer roller overheating

Turn off the power and then on again. Call for service if the

 

 

 

 

 

T R O v e r h e a t

 

 

 

 

 

 

 

 

 

F 0

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Retransfer roller malfunction

Turn off the power and then on again. Call for service if the

 

 

 

 

 

T R B r o k e n

 

 

 

 

 

 

 

 

 

F 1

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Retransfer roller thermister

 

Turn off the power and then on again. Call for service if the

 

 

 

T R S e n s o r

B r o k e n

 

 

 

 

 

 

 

F 2

 

malfunction

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bend remedy roller overheating

 

Turn off the power and then on again. Call for service if the

 

 

 

R R O v e r h e a t

 

 

 

 

 

 

 

F 3

 

error

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bend remedy roller malfunction

 

Turn off the power and then on again. Call for service if the

 

 

 

R R B r o k e n

 

 

 

 

 

 

 

F 4

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bend remedy roller thermister

 

Turn off the power and then on again. Call for service if the

 

 

 

R R S e n s o r

B r o k e n

 

 

 

 

 

 

 

F 5

 

malfunction

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Overcool

 

The usage environment temperature is too low.

 

 

 

 

 

O v e r c o o l

 

 

 

 

 

 

 

 

 

 

 

 

F 6

 

 

 

Use at the specified usage environment temperature.

 

 

 

 

 

 

 

 

 

 

 

 

(Call for service if the problem persists.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thermal head overheated

 

Turn off the power and leave the unit for about 10 minutes before

 

 

H e a d O v e r h e a r t

 

 

 

 

 

 

 

 

F 8

 

 

 

switching on again. (Call for service if the problem persists.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EEPROM malfunction

 

Turn off the power and then on again. Call for service if the

 

 

 

E E P R O M B r o k e n

 

 

 

 

 

 

 

 

 

F A

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MG connection error

 

Turn off the power and then on again. Call for service if the

 

 

 

M G U n c o n n e c t e d

 

 

 

 

 

 

 

 

 

A 9

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MG mechanical error

 

Turn off the power and then on again. Call for service if the

 

 

 

M G M e c h a n i c a l

 

 

 

 

 

 

 

 

 

A B

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MG hardware error

 

Turn off the power and then on again. Call for service if the

 

 

 

M G H a r d w a r e

￿

 

 

 

 

 

 

 

 

A C

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MG communication error

 

Check the I/F cable connected correctly.Turn off the power

and

 

 

M G C o m m i n u c a t e

 

 

 

 

 

 

 

 

A F

 

 

 

then on again. Call for service if the problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Connected external device

 

Turn off the power and then on again. Call for service if the

 

 

 

E X T . U n c o n n e c t e d

 

 

 

 

 

 

 

 

malfunctioning

 

problem persists.

 

 

 

 

 

 

 

 

 

 

B 9

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

External device switch setting error

 

Turn off the power and then on again. Call for service if the

 

 

 

E X T .

S W

S e t t i n g

 

 

 

 

 

 

 

 

 

B A

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

External retransfer unit jam error

 

Press the “reset

enter buttons” and remove cards if they are

 

 

E X T .

J a m

 

 

 

 

 

 

 

 

 

B B

 

 

 

not discharged. Press the “reset

enter buttons” and call for

 

 

 

 

 

 

 

 

 

service if the problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

External unit communications error

 

Check the I/F cable connected correctly.Turn off the power

and

 

 

E X T .

C o m m i n u c a t e

 

 

 

 

 

 

 

 

B E

 

 

 

then on again. Call for service if the problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

External unit2 communications

 

Check the I/F cable connected correctly.Turn off the power and

 

 

E X T 2 C o m m i n u c a t e

 

 

 

 

 

 

 

 

B F

 

error

 

then on again. Call for service if the problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hardware error

 

Turn off the power and then on again. Call for service if the

 

 

 

H a r d a r e

 

 

 

 

 

 

 

 

 

 

4 4

 

 

 

problem persists.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

43

Page 43
Image 43
Ultra electronic Prima 2e Hardware error, Retransfer roller thermister, Malfunction, Error, Overcool, Eeprom malfunction