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Troubleshooting

This section is intended to help you solve the most common problems on the SmartGST-2402M.

Incorrect connections

Courtesy of Auto MDI/MDIX, The SmartGST-2402M can automatically detect straight or crossover cables when you link to another Ethernet device. Use a Category 5e greater UTP RJ-45 patch cord for 10/100Mbps Fast Ethernet and

1000T Gigabit. For a fiber connection, please note that the mode of both the fiber cable and fiber module should match.

Faulty or loose cables

Look for loose or obviously faulty connections. If they appear to be OK, make sure the connections are snug. If that does not correct the problem, try a different cable.

Non-standard cables

Non-standard and miswired cables may cause numerous network collisions and other network problems that can seriously impair network performance. A category 5 cable tester is a recommended tool for every 100Base-T network installation.

Improper Network Topologies

It is important to make sure that you have a valid network topology. Common topology faults include excessive cable length and too many repeaters ( hubs ) between end nodes. In addition, you should make sure that your network topology contains no data path loops. Between any two ends nodes, there should be only one active cabling path at any time. Data path loops will cause broadcast storms that will severely impact your network performance.

Diagnosing LED Indicators

The Switch can be easily monitored through panel indicators to assist in identifying problems. The list below describes common problems you may encounter and where you can find possible solutions.

If the power indicator does turn on when the power cord is plugged in, you may have a problem with power outlet or power cord. However, if the Switch powers off after running for a while, check for loose power connections, power losses, or surges at the power outlet. If you still cannot resolve the problem, contact your local dealer for assistance.

Cabling

A.RJ-45 ports: Use Unshielded Twisted-Pair (UTP) or Shielded Twisted-Pair (

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UNICOM Electric SmartGST-2402M manual Incorrect connections, Diagnosing LED Indicators, Cabling