Troubleshooting

 

 

 

Problem

Cause

Remedy

A call cannot be received.

The connection mode settings of this unit and

A unit in the mesh connection mode cannot

 

the other unit are different.

communicate with a unit in a cascade

 

 

connection mode. Set the two units to the

 

 

same connection mode (page 27).

 

 

 

 

The IP/SIP settings of this unit and the other

A unit using the SIP address cannot

 

unit are different.

communicate with a unit using the IP

 

 

address. Enable or disable the SIP server

 

 

operation as required so that both units use

 

 

the same type of address (page 27).

 

 

 

 

The SIP server is not running.

Consult your system administrator.

 

 

 

The audio from the other unit cannot

The microphones are muted on the other

Cancel mute on the other unit.

be heard.

unit.

 

 

 

 

The audio is interrupted.

The required bandwidth is not reserved.

Check that the bandwidth required for

 

 

communication is reserved (page 8).

 

 

 

 

A network fault occurred.

Wait until the fault is released.

 

 

 

 

 

Consult your system administrator.

 

 

 

 

The LAN cable is not connected properly.

Check that the LAN cable is connected

 

 

firmly.

 

 

 

 

 

 

Q4: Other problems

 

 

 

 

 

Problem

Cause

Remedy

The audio output is delayed.

The required bandwidth is not reserved.

Check that the bandwidth required for

 

 

communication is reserved (page 8).

 

 

 

The unit generates feedback noises.

The unit is located against a wall.

Locate the unit at a certain distance from a

 

 

wall.

 

 

 

 

An object is placed near this unit.

Avoid placing an object in front of the

 

 

microphones.

 

 

 

 

This unit is used in a room with high

Place objects with high sound absorbance in

 

reverberation.

the room by avoiding the positions in front of

 

 

the microphones.

 

 

 

 

 

Avoid talking at a loud voice to reduce

 

 

reverberations.

 

 

 

The password is forgotten.

 

Reset this unit to restore the factory settings

 

 

(page 50).

 

 

 

INFORMATION

ADDITIONAL

 

 

English

49

Page 53
Image 53
Yamaha PJP-100H owner manual Q4 Other problems, Audio is interrupted