Troubleshooting 95

Miscellaneous Printer Problems

Miscellaneous Printer Problems

Table 19 identifies miscellaneous problems with the printer, the possible causes, and the recommended solutions.

Table 19 • Miscellaneous Printer Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The LCD displays a

The language parameter was

Perform the procedure in Select a Display

language that I

changed through the control

Language on page 59.

cannot read

panel or a firmware command.

 

 

 

 

Broken or melted

Darkness setting too high.

1. Reduce the darkness setting.

ribbon

 

2. Clean the printhead thoroughly.

 

 

 

Ribbon tension

Ribbon core is not standard size

Replace ribbon with one that has a standard core

dancer(s) oscillate

and is slipping on the spindle.

size.

erratically

 

 

 

 

 

The LCD is missing

The LCD may need replacing.

Call a service technician.

characters or parts of

 

 

characters

 

 

 

 

 

Changes in

Parameters are set incorrectly.

1. Set parameters and save permanently.

parameter settings

 

2. Turn the printer power Off (O) and then

did not take effect

 

On (I).

 

 

 

 

A command turned off the

Refer to the Programming Guide for the printer

 

ability to change the parameter.

language being used, or call a service technician.

 

 

 

 

A command changed the

Refer to the Programming Guide for the printer

 

parameter back to the previous

language being used, or call a service technician.

 

setting.

 

 

 

 

 

If the problem continues, there

Call a service technician.

 

may be a problem with the

 

 

main logic board.

 

 

 

 

The printer fails to

The printer was not calibrated

Perform the calibration procedure in Calibrate

calibrate or detect the

for the label being used.

Media and Ribbon Sensors on page 72.

top of the label.

 

 

The printer is configured for

Set the media type to noncontinuous media. See

 

 

continuous media.

Set Media Type on page 62.

 

 

 

 

The driver or software

Driver or software settings produce commands

 

configuration is not set

that can overwrite the printer configuration.

 

correctly.

Check the driver or software media-related

 

 

setting.

 

 

 

Non-continuous

The printer is configured for

Set the media type to noncontinuous media. See

labels are being

continuous media.

Set Media Type on page 62.

treated as continuous

 

 

The printer was not calibrated

Perform the calibration procedure in Calibrate

labels.

for the media being used.

Media and Ribbon Sensors on page 72.

 

 

 

 

10/21/05

S4M User Guide

13290L-001 Rev. A