102Troubleshooting LCD Error Messages
Table 17 • LCD Error Messages (Continued)
| LCD Display/ | Possible Cause | Recommended Solution | |||||
| Printer Condition | |||||||
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| Ribbon is loaded, but the printer is | Ribbon is not required with direct | ||||
| WARNING |
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| set for direct thermal mode. | thermal media. If you are using direct | |||||
| RIBBON IN |
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| thermal media, remove the ribbon. This | ||
| The RIBBON light is on; the |
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| error message will not affect printing. | |||
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| If you are using thermal transfer media, | |||||
| ERROR light flashes. The |
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| which requires ribbon, set the printer | |||
| ALERT light flashes. |
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| for Thermal Transfer mode. See Set | |||
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| The media is not loaded or is | Load media correctly. | ||||
| ALERT |
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| loaded incorrectly. |
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| PAPER OUT |
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Misaligned media sensor. | Check position of the media sensor. | |||||||
| The printer stops and the | |||||||
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| The printer is set for | Install proper media type, or reset | ||||||
| ALERT light flashes. | noncontinuous media, but | printer for current media type and | |||||
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| continuous media is loaded. | perform calibration. | ||||
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| The printhead is not fully closed. | Close printhead completely. | ||||
| ALERT |
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The head open sensor is not | Call a service technician. | |||||||
| HEAD OPEN |
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| The printer stops and the |
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| ALERT light flashes. |
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| The printhead has a faulty | Call a service technician. | ||||
| THERMISTOR |
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| thermistor. |
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| FAULT |
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| The ERROR light flashes. |
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| Caution • An improperly connected printhead data or power cable | |||
| WARNING |
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| can cause these error messages. The printhead may be hot | ||||
| HEAD COLD |
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| enough to cause severe burns. Allow the printhead to cool. | ||||
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| The printhead data cable is not | Caution • Turn off (O) the printer | ||||
| THERMISTOR |
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| before performing this procedure. | ||||||
| FAULT |
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| Failure to do so can damage the | |||
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| printhead. | ||
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| 1. | Turn off (O) the printer. | |
| ERROR CONDITION |
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| 2. | Disconnect and reconnect the data | ||
| HEAD ELEMENT BAD |
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| cable to the printhead. | ||
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| The printer stops; the |
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| 3. | Ensure that the cable connector is | ||
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| fully inserted into the printhead | |||
| ERROR light is on; the |
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| connector. | |||
| printer cycles through these |
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| 4. | Turn on (I) the printer. | |||
| three messages. |
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| The printhead has a faulty | Call a service technician. | ||||
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| thermistor. |
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S4M User Guide | 6/15/09 |