112Troubleshooting Miscellaneous Printer Problems

Miscellaneous Printer Problems

Table 23 identifies miscellaneous problems with the printer, the possible causes, and the recommended solutions.

Table 23 • Miscellaneous Printer Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The LCD displays a

The language parameter was

Perform the procedure in Select a Display

language that I

changed through the control

Language on page 71.

cannot read

panel or a firmware command.

 

 

 

 

 

The LCD is missing

The LCD may need replacing.

Call a service technician.

characters or parts of

 

 

 

characters

 

 

 

 

 

 

Changes in

Parameters are set incorrectly.

1. Set parameters and save permanently.

parameter settings

 

2.

Turn the printer off (O) and then on (I).

did not take effect

 

 

 

A firmware command turned

Refer to the Programming Guide for the printer

 

 

off the ability to change the

language being used, or call a service technician.

 

parameter.

 

 

 

 

 

 

A firmware command changed

Refer to the Programming Guide for the printer

 

the parameter back to the

language being used, or call a service technician.

 

previous setting.

 

 

 

 

 

 

If the problem continues, there

Call a service technician.

 

may be a problem with the

 

 

 

main logic board.

 

 

 

 

 

The printer stayed in

If you turn on the printer with

1. Close the peel assembly.

Tear-Off mode when

the peel assembly open, the

2. Make sure that no labels extend past the

I switched to Peel-Off

printer does not recognize the

 

peel-off/tear-off bar.

mode.

take-label sensor. The printer

3.

Use the control panel to set the printer to

 

cannot operate in Peel-Off

 

 

Peel-Off mode, and save the changes.

 

mode until it recognizes this

 

 

4. Turn the printer power off (O) and then

 

sensor.

 

 

 

on (I).

The printer fails to

The printer was not calibrated

Perform the calibration procedure in Calibrate

calibrate or detect the

for the label being used.

Media and Ribbon Sensors on page 85.

top of the label.

 

 

 

 

The printer is configured for

Set the media type to noncontinuous media. See

 

continuous media.

Set Media Type on page 74.

 

 

 

 

The driver or software

Driver or software settings produce commands

 

configuration is not set

that can overwrite the printer configuration.

 

correctly.

Check the driver or software media-related

 

 

setting.

 

 

 

 

13290L-004 Rev. A

S4M User Guide

6/15/09