104Troubleshooting LCD Error Messages
Table 17 • LCD Error Messages (Continued)
| LCD Display/ | Possible Cause | Recommended Solution | |||
| Printer Condition | |||||
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| Caution • The printhead may be hot enough to cause severe | |
| HEAD ELE. BAD |
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| burns. Allow the printhead to cool. | ||
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| Caution • Before touching the printhead assembly, discharge any | |
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| The printer stops. |
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| using an | |||
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| The printhead is not installed. | Caution • Turn off (O) the | ||
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| The printhead data cable is not | |||
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| printer before performing this | |||
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| connected. | procedure. Failure to do so | ||
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| The printhead is bad. | can damage the printhead. | ||
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| 1. Turn off (O) the printer. |
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| 2. Disconnect and reconnect the data |
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| cable to the printhead. |
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| 3. Ensure that the cable connector is |
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| fully inserted into the printhead |
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| connector. |
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| 4. Turn on (I) the printer. |
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| 5. If the problem persists, replace the |
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| printhead. |
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| The printer is defragmenting | Caution • Do NOT turn off the printer | ||
| DEFRAGMENTING |
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| memory. | ||||
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| power during defragmenting. Doing so | ||||
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| can damage the printer. |
| The printer stops. |
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| Allow the printer to finish | |
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| defragmenting. If you get this error |
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| message frequently, check your label |
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| formats. Formats that write to and erase |
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| memory frequently may cause the |
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| printer to defragment often. Using |
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| properly coded label formats usually |
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| minimizes the need for defragmenting. |
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| If this error message does not go away, |
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| contact Technical Support. The printer |
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| requires service. |
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| Caution • The cutter blade is sharp. Do not touch or rub the blade | |
| ERROR CONDITION |
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| with your fingers. |
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| CUTTER JAM |
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| The printer stops and the | The cutter blade is in the media | Turn off the printer power and unplug | |||
| path. | the printer. Inspect the cutter module | ||||
| ALERT light flashes. |
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| for debris and clean as needed | |
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| following the cleaning instructions in |
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S4M User Guide | 6/15/09 |