Troubleshooting 109

Calibration Problems

Calibration Problems

Table 20 identifies problems with calibration, the possible causes, and the recommended solutions.

Table 20 • Calibration Problems

Problem

Possible Cause

Recommended Solution

 

 

 

Loss of printing

The platen roller is dirty.

Clean the platen roller according to the

registration on labels.

 

instructions in Clean the Printhead and Platen

Excessive vertical

 

Roller on page 90.

drift in top-of-form

 

 

Media guides are positioned

Ensure that the media guides are properly

registration.

improperly.

positioned.

 

 

 

 

 

The media type is set

Set the printer for the correct media type

 

incorrectly.

(gap/notch, continuous, or mark). See Set Media

 

 

Type on page 74.

 

 

 

 

An incorrect sensor is being

Manually select the correct sensor to use. See

 

used for the media type.

Select the Media Sensor on page 74.

 

 

 

Auto Calibrate failed.

Media or ribbon is loaded

Ensure that media and ribbon are loaded

 

incorrectly.

correctly.

 

 

 

 

The sensors could not detect the

Manually calibrate the printer. See Calibrate

 

media or ribbon.

Media and Ribbon Sensors on page 85.

 

 

 

 

The sensors are dirty, or media

Ensure that the sensors are clean and that media

 

is positioned improperly for the

is positioned properly.

 

sensors to detect.

 

 

 

 

6/15/09

S4M User Guide

13290L-004 Rev. A