Troubleshooting 111

Ribbon Problems

Ribbon Problems

Table 22 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions.

Note • This section applies only to printers that have the Thermal Transfer option installed.

Table 22 • Ribbon Problems

Problem

Possible Cause

Recommended Solution

 

 

 

Broken or melted

Darkness setting too high.

1. Reduce the darkness setting.

ribbon

 

2. Clean the printhead thoroughly.

 

 

 

The printer does not

The printer was calibrated

Calibrate the printer, this time using ribbon, or

detect when the

without ribbon. Later, ribbon

load printer defaults. See Calibrate Media and

ribbon runs out.

was inserted without the user

Ribbon Sensors on page 85 or Load Factory

 

recalibrating the printer or

Defaults on page 82.

When the RIBBON

loading printer defaults.

 

parameter is set to

 

 

 

YES, the printer

 

 

remains in direct

 

 

thermal mode (shown

 

 

on the printer

 

 

configuration label),

 

 

even though ribbon is

 

 

loaded correctly in

 

 

the printer.

 

 

 

 

 

The printer indicates

The printer was not calibrated

Perform the calibration procedure in Calibrate

that ribbon is out,

for the label and ribbon being

Media and Ribbon Sensors on page 85.

even though ribbon is

used.

 

loaded correctly.

 

 

 

 

 

6/15/09

S4M User Guide

13290L-004 Rev. A