110Troubleshooting Communications Problems
Communications Problems
Table 21 identifies problems with communications, the possible causes, and the recommended solutions.
Table 21 • Communications Problems
Problem | Possible Cause | Recommended Solution | |
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A label format was sent to | The communication | Check the printer driver or software | |
the printer but was not | parameters are incorrect. | communications settings (if applicable). | |
recognized. |
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| |
| If you are using serial communication, make | ||
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| ||
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| sure that you are using a null modem cable or a | |
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| null modem adapter. | |
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| |
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| If a driver is used, check the driver | |
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| communication settings for your connection. | |
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|
| |
A label format was sent to | The serial communication | Ensure that the flow control settings match. | |
the printer. Several labels | settings are incorrect. |
| |
Check the communication cable length. See | |||
print, then the printer |
| ||
| Table 5 on page 27 for requirements. | ||
skips, misplaces, misses, or |
| ||
|
| ||
| Check the printer driver or software | ||
distorts the image on the |
| ||
label. |
| communications settings (if applicable). | |
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|
| |
A label format was sent to | The prefix and delimiter | Verify the prefix and delimiter characters. See | |
the printer but was not | characters set in the printer | ||
recognized. No printing | do not match the ones in the | Delimiter Character on page 81 for the | |
occurs. | label format. | requirements. | |
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| |
| Incorrect data is being sent | Check the communication settings on the | |
| to the printer. | computer. Ensure that they match the printer | |
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| settings. | |
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| |
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| Ensure that the label format being used | |
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| matches the operating language of the printer. | |
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| ||
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| |
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| If the problem continues, check the label | |
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| format. | |
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S4M User Guide | 6/15/09 |