Xerox 3119 Printing problems, Condition Possible cause Suggested solutions, Software Section

Page 41

Condition

Suggested solutions

 

 

Paper sticks

• Ensure that there is not too much paper in the

together.

paper input tray. The paper input tray can hold up

 

to 250 sheets of paper, depending on the thickness

 

of your paper.

 

• Make sure that you are using the correct type of

 

paper. See page 3.2.

 

• Remove paper from the paper input tray and flex or

 

fan the paper.

 

• Humid conditions may cause some paper to stick

 

together.

 

 

Multiple sheets of

• Different types of paper may be stacked in the

paper do not feed.

paper input tray. Load paper of only one type, size,

 

and weight.

 

• If multiple sheets have caused a paper jam, clear

 

the paper jam. See page 9.1.

 

 

Paper does not feed

• Remove any obstructions inside the machine.

into the machine.

• Paper has not been loaded correctly. Remove paper

 

from the paper input tray and reload it correctly.

 

• There is too much paper in the paper input tray.

 

Remove excess paper from the paper input tray.

 

• The paper is too thick. Use only paper that meets

 

the specifications required by the machine. See

 

page 3.2.

 

 

The paper keeps

• There is too much paper in the paper input tray.

jamming.

Remove excess paper from the tray. If you are

 

printing on special materials, use the manual

 

feeder.

 

• An incorrect type of paper is being used. Use only

 

paper that meets the specifications required by the

 

machine. See page 3.2.

 

• There may be debris inside the machine. Open the

 

front cover and remove the debris.

 

 

Transparencies stick

Use only transparencies specifically designed for laser

together in the

printers. Remove each transparency as it exits from

paper exit.

the machine.

 

 

Envelopes skew or

Ensure that the paper guides are against both sides of

fail to feed

the envelopes.

correctly.

 

 

 

Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

The

The machine is

Check the power cord connections. Check

machine

not receiving

the power switch and the power source.

does not

power.

 

print.

 

 

The machine is

Select Xerox Workcentre 3119 Series

 

 

not selected as

as your default printer in your Windows.

 

the default

 

 

printer.

 

 

 

 

Check the machine for the following:

•The front cover is not closed. - Close the front cover.

•Paper is jammed. - Clear the paper jam. See page 9.1.

•No paper is loaded. - Load paper. See page 2.3.

•The toner cartridge is not installed. - Install the toner

cartridge. See page 2.2.

If a printer system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable and

 

cable between

reconnect it.

 

the computer

 

 

and the machine

 

 

is not connected

 

 

properly.

 

 

 

 

 

The connection

If possible, attach the cable to another

 

cable between

computer that is working properly and

 

the computer

print a job. You can also try using a

 

and the machine

different printer cable.

 

is defective.

 

 

 

 

 

The port setting

Check the Windows printer setting to

 

is incorrect.

make sure that the print job is sent to the

 

 

correct port, for example, LPT1. If the

 

 

computer has more than one port, make

 

 

sure that the machine is attached to the

 

 

correct one.

 

 

 

 

The machine

Check the printer properties to ensure

 

may be

that all of the print settings are correct.

 

configured

 

 

incorrectly.

 

 

 

 

 

The printer

Repair the printer software. See the

 

driver may be

Software Section.

 

incorrectly

 

 

installed.

 

 

 

 

 

The machine is

Check the display message on the control

 

malfunctioning.

panel to see if the machine is indicating a

 

 

system error.

 

 

 

9.5

Troubleshooting

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Contents WorkCentre User Guide Page Contents Clearing paper jams Understanding the Status LED Solving other problemsOzone Safety Important Precautions and Safety InformationLaser Safety Statement Recycling Power SaverRadio Frequency Emissions Declaration of Conformity European CountriesPage Introduction Special featuresUnderstanding component locations Rear cover Power receptacle USB port Power switchFront view Rear viewControl panel functions Finding more information Getting startedClearance space Installing the toner cartridgeSelecting a location Loading paper Changing the size of the paper in the paper input tray Turning the machine on Connect a USB cable to the USB connector on your machineMaking connections Toner save mode Using the save modesPower save mode Overview of control panel menusSupplied printer software Printer driver featuresPrograms for windows Linux driverRequirements Recommended System requirementsLoading document Loading original documents and paperSupported paper types and sizes Type Size Dimensions Weight a Capacity bSelecting print materials Type Size Dimensions Weighta Capacityb Paper size supported in each modeMode Size Source Guidelines for selecting and storing print materialsPaper Type Guidelines Envelopes Guidelines for special materialsConsider the following factors Paper Type GuidelinesManual feeder Paper input trayTips on using the manual feeder Setting the paper size and typeSelecting an output location Printing to the output tray Face downBe careful not to pinch your fingers Printing to the rear cover Face upTake the paper out manually Copying Changing the settings for each copyCopying Using special copy features Changing the default settingsClone copying Auto Fit copyingUP copying Setting the time out optionPoster copying DisplayBasic printing Canceling a print jobPrinting a document This chapter explains common printing tasksScanning basics ScanningOrdering toner cartridge How to purchaseToner cartridges Type Yield a Part number Standard Pages 013R00625Cleaning your machine MaintenancePrinting reports Clearing memoryIf the problem remains, repeat steps 1 through Cleaning the drumCleaning the scan unit Redistributing the toner cartridge Maintaining the toner cartridgeToner cartridge storage Saving tonerItems Yield Average Consumable and replacement partsReplacing the toner cartridge Maintenance Clearing paper jams TroubleshootingMessage Location of Jam Go to Paper Jam Paper input trayPaper exit area Fuser area or around the toner cartridgeStatus Description Understanding the Status LEDTips for avoiding paper jams Paper feeding problems Solving other problemsDisplay Meaning Suggested solutions Condition Suggested solutionsSoftware Section Printing problemsCondition Possible cause Suggested solutions Select Download as Bit Image Workcentre 3119 Series machinePrint Printing quality problemsCondition Suggested solutions Light or faded Scatter BackgroundMisformed CharactersCurl Copying problemsScanning problems Common Linux Problems Common windows problemsFollowing command Error is reported while scanningInstall Xsane plug-in for Gimp on the your Encounter errorSoftware. See Software Section Common macintosh problemsProblems in printer setup utility General specifications SpecificationsScanner and copier specifications 10.110.2 Printer specificationsIndex Page WorkCentre Software section Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software Removing Printer Software Installing Printer Software in WindowsInstalling Printer Software Uninstall WorkCentre 3119 Series UninstallRemoving Printer Software Printer driverSelect your printer driver from the Name drop-down list Printing a DocumentLayout Tab Printer SettingsPaper Orientation Layout OptionsScaling Printing Paper TabSource Toner Save Mode ResolutionGraphics Tab DarknessPrinter Tab Extras TabAbout Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingFitting Your Document to a Selected Paper Size Printing PostersPrinting a Reduced or Enlarged Document Using an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlaySetting Up a Client Computer Setting Up a Host ComputerSharing the Printer Locally Check the Share this printer boxScanning Process with TWAIN- enabled Software Settings, Control Panel, and then Scanners and Cameras Scanning Using the WIA DriverInstalling the MFP Driver Using Your Printer in LinuxGetting Started System RequirementsInstalling the MFP Driver Uninstalling the MFP Driver Using the MFP ConfiguratorOpening the MFP Configurator Click UninstallScanners Configuration Printers ConfigurationPrinters Tab Classes TabSharing Ports Between Printers and Scanners Configuring Printer PropertiesMFP Ports Configuration Printing Files Printing from ApplicationsFollowing four tabs display at the top of the window To print any document fileClick Properties 10When you are finished, click Save on the toolbarScanning a Document You can use the following tools to edit the image Using the Image EditorAdding Job Type Settings Installing Software for Macintosh Using Your Printer with a MacintoshInstall the Printer driver Uninstalling the Printer driverInstall the Scan driver Setting Up the PrinterUninstalling the Scan driver For a Network-connected MacintoshLayout Setting Changing Printer SettingsPrinting Printing a DocumentResolutionQuality Printer Features SettingPrinting Multiple Pages on One Sheet of Paper Select the page order from the Layout Direction optionScanning Index Windows 9 toner save 9 true-type option
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