Xerox 3119 manual Common windows problems, Common Linux Problems

Condition	Suggested solutions
Message appears on	• There may be a copying or printing job in
your computer	progress. When that job is complete, try your job
screen:	again.
• “Device can't be	• The Selected port is currently being used. Restart
set to the H/W	your computer and try again.
mode you want.”	• The printer cable may be improperly connected or
• “Port is being used	the power may be off.
by another	• The scanner driver is not installed or the
program.”	operating environment is not set up properly.
• “Port is disabled.”	• Ensure that the machine is properly connected
• “Scanner is busy	and the power is on, Then restart your computer.
receiving or	• The USB cable may be improperly connected or
printing data.	the power may be off.
When the current
job is completed,
try again.”
• “Invalid handle.”
• “Scanning has
failed.”

Common windows problems

Condition	Suggested solutions
“File in Use” message	Exit all software applications. Remove all software
appears during	from the StartUp Group, then restart Windows.
installation.	Reinstall the printer driver.
“Error Writing to	• Ensure that the cables are connected correctly,
LPTx” message	the machine is on.
appears.	• If bi-directional communication is not turned on
	in the driver, it will also cause this message.
“General Protection	Close all other applications, reboot Windows and try
Fault”, “Exception	printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing. Just
printer timeout error	keep waiting until the machine finishes printing. If
occurred.” messages	the message appears in standby mode or after
appear.	printing has been completed, check the connection
	and/or whether an error has occurred.

NOTE: Refer to Microsoft Windows 98/Me/2000/XP User’s Guide that came with your PC for further information on Windows error messages.

Common Linux Problems

Condition	Suggested solutions
The machine doesn’t	• Check if the printer driver is installed in your
print.	system. Open MFP configurator and switch to the
	Printers tab in Printers configuration window to
	look at the list of available printers. Make sure that
	your machine is displayed on the list. If not,
	please, invoke Add new printer wizard to set up
	your device.
	• Check if the printer is started. Open Printers
	configuration and select your machine on the
	printers list. Look at the description in the Selected
	printer pane. If its status contains “(stopped)”
	string, please, press the Start button. After that
	normal operation of the printer should be restored.
	The “stopped” status might be activated when
	some problems in printing occurred. For instance,
	this could be an attempt to print document when
	MFP port is claimed by a scanning application.
	• Check if the MFP port is not busy. Since functional
	components of MFP (printer and scanner) share the
	same I/O interface (MFP port), the situation of
	simultaneous access of different “consumer”
	application to the same MFP port is possible. To
	avoid possible conflicts, only one of them at a time
	is allowed to gain control over the device. The
	other “consumer” will encounter “device busy”
	response. You should open MFP ports configuration
	and select the port assigned to your printer. In the
	Selected port pane you can see if the port is
	occupied by some other application. If this is the
	case, you should wait for completion of the current
	job or should press Release port button, if you are
	sure that the present owner is not functioning
	properly.
	• Check if your application has special print option
	such as “-oraw”. If “-oraw” is specified in the
	command line parameter then remove it to print
	properly. For Gimp front-end, select “print” ->
	“Setup printer” and edit command line parameter
	in the command item.
The machine does	• Check if your machine is attached to your
not appear on the	computer. Make sure that it is connected properly
scanners list.	via the USB port and is turned on.
	• Check if the scanner driver for your machine is
	installed in your system. Open MFP Configurator,
	switch to Scanners configuration, then press
	Drivers. Make sure that driver with a name
	corresponding to your machine's name is listed in
	the window.

9.10

Troubleshooting