Xerox 3119 manual Troubleshooting, Clearing paper jams, Message Location of Jam Go to

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9 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing paper jams

•Understanding the Status LED

•Understanding display messages

•Solving other problems

Clearing paper jams

When a paper jam occurs, Paper Jam appears on the display.

Refer to the table below to locate and clear the paper jam.

Message	Location of Jam	Go to

[Paper Jam 0]	In the paper input tray	below and
Open/Close		page 9.1
Open/Close
Door

[Paper Jam 1]	In the fuser area or around	page 9.2
Open/Close	the toner cartridge
Door	In the manual feeder
	In the manual feeder

[Paper Jam 2]	In the paper exit area	page 9.2
Check Inside

To avoid tearing the paper, pull out the jammed paper gently and slowly. Follow the instructions in the following sections to clear the jam.

In the paper input tray

1Open and close the front cover. The jammed paper automatically exits the machine.

If the paper does not exit, continue to step 2.

2Pull the paper input tray out.

9.1

Troubleshooting

3Remove the jammed paper by gently pulling it straight out.

If there is any resistance and the paper does not move when you pull, or if you cannot see the paper in this area, check the fuser area around the toner cartridge. See page 9.2.

4Insert the paper input tray into the machine until it snaps into place.

5Open and close the front cover to resume printing.

In the manual feeder

1If the paper is not feeding properly, pull the paper out of the machine.

2To resume printing, open and close the front cover.

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Contents WorkCentre User Guide Page Contents Clearing paper jams Understanding the Status LED Solving other problemsLaser Safety Statement Important Precautions and Safety InformationOzone Safety Recycling Power SaverRadio Frequency Emissions Declaration of Conformity European CountriesPage Introduction Special featuresUnderstanding component locations Rear cover Power receptacle USB port Power switchFront view Rear viewControl panel functions Finding more information Getting startedSelecting a location Installing the toner cartridgeClearance space Loading paper Changing the size of the paper in the paper input tray Making connections Connect a USB cable to the USB connector on your machineTurning the machine on Toner save mode Using the save modesPower save mode Overview of control panel menusSupplied printer software Printer driver featuresPrograms for windows Linux driverRequirements Recommended System requirementsLoading document Loading original documents and paperSelecting print materials Type Size Dimensions Weight a Capacity bSupported paper types and sizes Type Size Dimensions Weighta Capacityb Paper size supported in each modeMode Size Source Guidelines for selecting and storing print materialsPaper Type Guidelines Envelopes Guidelines for special materialsConsider the following factors Paper Type GuidelinesManual feeder Paper input trayTips on using the manual feeder Setting the paper size and typeSelecting an output location Printing to the output tray Face downTake the paper out manually Printing to the rear cover Face upBe careful not to pinch your fingers Copying Changing the settings for each copyCopying Using special copy features Changing the default settingsClone copying Auto Fit copyingUP copying Setting the time out optionPoster copying DisplayBasic printing Canceling a print jobPrinting a document This chapter explains common printing tasksScanning basics ScanningOrdering toner cartridge How to purchaseToner cartridges Type Yield a Part number Standard Pages 013R00625Cleaning your machine MaintenancePrinting reports Clearing memoryCleaning the scan unit Cleaning the drumIf the problem remains, repeat steps 1 through Redistributing the toner cartridge Maintaining the toner cartridgeToner cartridge storage Saving tonerReplacing the toner cartridge Consumable and replacement partsItems Yield Average Maintenance Clearing paper jams TroubleshootingMessage Location of Jam Go to Paper Jam Paper input trayPaper exit area Fuser area or around the toner cartridgeTips for avoiding paper jams Understanding the Status LEDStatus Description Paper feeding problems Solving other problemsDisplay Meaning Suggested solutions Condition Suggested solutionsCondition Possible cause Suggested solutions Printing problemsSoftware Section Select Download as Bit Image Workcentre 3119 Series machineCondition Suggested solutions Light or faded Printing quality problemsPrint Scatter BackgroundMisformed CharactersScanning problems Copying problemsCurl Common Linux Problems Common windows problemsFollowing command Error is reported while scanningInstall Xsane plug-in for Gimp on the your Encounter errorProblems in printer setup utility Common macintosh problemsSoftware. See Software Section General specifications SpecificationsScanner and copier specifications 10.110.2 Printer specificationsIndex Page WorkCentre Software section Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software Installing Printer Software in WindowsInstalling Printer Software Removing Printer Software Uninstall WorkCentre 3119 Series UninstallRemoving Printer Software Printer driverSelect your printer driver from the Name drop-down list Printing a DocumentLayout Tab Printer SettingsPaper Orientation Layout OptionsSource Paper TabScaling Printing Toner Save Mode ResolutionGraphics Tab DarknessAbout Tab Extras TabPrinter Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting a Reduced or Enlarged Document Printing PostersFitting Your Document to a Selected Paper Size Using an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlaySetting Up a Client Computer Setting Up a Host ComputerSharing the Printer Locally Check the Share this printer boxScanning Process with TWAIN- enabled Software Settings, Control Panel, and then Scanners and Cameras Scanning Using the WIA DriverInstalling the MFP Driver Using Your Printer in LinuxGetting Started System RequirementsInstalling the MFP Driver Uninstalling the MFP Driver Using the MFP ConfiguratorOpening the MFP Configurator Click UninstallScanners Configuration Printers ConfigurationPrinters Tab Classes TabMFP Ports Configuration Configuring Printer PropertiesSharing Ports Between Printers and Scanners Printing Files Printing from ApplicationsFollowing four tabs display at the top of the window To print any document fileScanning a Document 10When you are finished, click Save on the toolbarClick Properties Adding Job Type Settings Using the Image EditorYou can use the following tools to edit the image Installing Software for Macintosh Using Your Printer with a MacintoshInstall the Printer driver Uninstalling the Printer driverInstall the Scan driver Setting Up the PrinterUninstalling the Scan driver For a Network-connected MacintoshLayout Setting Changing Printer SettingsPrinting Printing a DocumentResolutionQuality Printer Features SettingPrinting Multiple Pages on One Sheet of Paper Select the page order from the Layout Direction optionScanning Index Windows 9 toner save 9 true-type option