Sharp UX-B800SE operation manual Troubleshooting, Problems and Solutions, Line error

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Problems and Solutions

10. Troubleshooting

Problems and Solutions

If you have any problems with the machine, first refer to the following troubleshooting guide. If you cannot solve the problem, call Sharp's Customer Assistance Center at 1-877-794-8675.

♦For network connection problems (Fax to E-mail), see page 16.

Line error

Problem

 

Solution

 

 

LINE ERROR appears in

A line error occurs when your machine cannot

the display.

communicate correctly with another fax machine. The

 

error is usually due to a problem on the phone line.

 

Try faxing again. If unsuccessful, check the following:

 

•

Check the connection. The cord from the TEL. LINE

 

 

jack to the wall jack should be no longer than six feet.

 

•

Make sure there are no modem devices sharing the

 

 

same telephone line.

 

•

Check with the other party to make sure their fax

 

 

machine is functioning properly.

 

•

Have your telephone line checked for line noise.

 

•

Try connecting the machine to a different phone line.

 

•

If the error persists, the machine may need service.

 

 

 

Dialing and transmission problems

Problem

 

Solution

 

 

 

No dial tone when you

•

Make sure the handset cord is connected to the

pick up the handset or

 

correct jack. See Connect the handset on page 7.

press the SPEAKER key.

•

Make sure that the telephone line is properly

 

 

 

connected to both the TEL. LINE jack and the wall

 

 

jack (see page 11).

 

•

Make sure that the telephone line is good.

 

 

 

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Contents UX-B800SE About the Telephone Consumer Protection ACT Table of Contents Specifications IntroductionPower consumption Scanning ResolutionPower requirements Operating temperatureImportant safety information Number keys Use to dial numbers Look at the Operation PanelCOPY/HELP key Letter keys Unpacking Checklist InstallationUnpacking Checklist SetupMaximum number of sheets Loading PaperLoading Paper Legal size 100 sheetsInstalling the Print Cartridge Connecting the Power CordConnecting the Power Cord Print cartridge yield Sharp UX-C80B replacement cartridgeRemove only the tape from the new cartridge Installing the Print CartridgePress NEW if the cartridge you installed is new Make sure all Tape is removed Do not touchName and Fax Number Connecting the Phone LineConnecting the Phone Line Press , then untilPress to exit Setting the Date and TimeSetting the Date and Time Press to select A.M. or to select P.MSetting the Reception Mode Setting the Reception ModeVolume Adjustment Fax to E-mail Connecting the MachineConnecting the Machine RequirementsChecking your IP address and the connection If NOW Connecting / CheckIP address Press , then to showIf the machine is unable to Communicate Mail Settings Mail SettingsAccessing the machine’s Web Setting Description Mail settingsInitial setting Tiff Storing an e-mail address Storing E-mail AddressesStoring E-mail Addresses Or C key, or pressEditing and clearing stored e- mail addresses Fax to E-mail TransmissionFax to E-mail Transmission Display 1=EDIT, 2=CLEARTo search for a stored address, press When finished, press File Format Press for TiffPress , press Press or until the nameCan show images in the selected format Error messagesSending a message only Network Settings Network SettingsInitializing the network settings Transmittable Documents Sending FaxesTransmittable Documents Loading the DocumentResolution settings Resolution and ContrastResolution and Contrast Contrast settingsSending a Fax Normal Dialing With Normal Dialing, you pick upSending a Fax Auto Dialing Display FAX # ModeSending a Fax Auto Dialing Storing fax and phone numbersPress or until Number appears and press Editing and clearing auto-dial numbersNumber, or press to exit Another number, or press to exitUsing an auto-dial number to send a fax Search Dialing Press orAutomatic redialing Sending a fax by Direct Keypad DialingRedial Automatic redialing, pressBatch Page Numbering Batch Page NumberingSending a Fax From Memory Using Manual Mode Using Auto ModeUsing Auto Mode Receiving FaxesReception to Memory TEL/FAX ModeTEL/FAX Mode Putting a call on holdEnlarge/reduce Press or Making CopiesSorting copies If Memory Full appearsBroadcasting Special FunctionsBroadcasting If the memory becomes full Broadcasting using a Group KeyStoring destinations in Group Keys When you have finished entering Destinations, press Caller ID Requires ServiceTo delete a destination, press when it appears Until ThenDeleting calls from the list Display messagesCaller ID list NumberDistinctive Ring Requires Service Blocking voice callsBlocking Unwanted Faxes Blocking Unwanted FaxesDuplex Scanning Receiving Faxes to E-mail Receiving Faxes to E-mailPrinting a report Activating and deactivating Receive Fax to E-mailPrinting forwarded faxes Press Press to select on To turn off Receive Fax to E-mailSecure Receive Setting a secure codeSecure Receive Activating Secure ReceiveDeactivating Secure Receive Clearing the secure codeOption Settings Option Settings and Print SettingsOption Settings Initial setting no StandardInitial setting 15 seconds Initial setting Error onlyInitial setting Tone Initial setting OFF SettingInitial setting YES Initial setting noInitial setting English Print SettingsPrint Settings Press YES to have the machine verify the presence of aInitial setting OFF Initial setting LetterNot satisfactory after aligning the print cartridge. See Printing Lists Press to print the listTransaction Report Transaction ReportHeadings in the Transaction Report Cleaning the Machine MaintenanceCleaning the Machine Cleaning the scanning glass and rollersImproving Print Quality Cleaning the housingCleaning the print cartridge nozzles Improving Print QualityWiping the print nozzles and contacts Dirty print cartridge holder may cause Cleaning the cartridge holderAbout the lithium battery Wipe the part indicated below with aProblems and Solutions TroubleshootingProblems and Solutions Line errorReceiving machine manually and make sure that it is Reception and copying problemsResponding you should hear a fax tone Ability General problemsPrinting paper comes Transmission or copyingMessages and Signals Messages and SignalsPaper jam may have occurred. Follow the procedure Persists, see Line error onPrint cartridge is installed correctly, and then close Ink remainsAudible signals Server ErrorClearing a jammed document Clearing Paper JamsClearing Paper Jams Clearing jammed printing paperOrdering Parts Ordering PartsPart distribution centers FCC Regulatory Information A R P Material Safety Data Sheet 2/3 Material Safety Data Sheet 3/3 Quick Reference Guide Guía de referencia rápida Cómo enviar un fax por marcación normalIndex IndexIndex Web page in machine Limited Warranty Sharp Corporation Sharp Plaza, Mahwah, New Jersey
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