Avaya 40DHB0002USCW manual Collecting Your Messages, To listen to messages in your mailbox

Page 10

Intuity Mailbox User

Collecting Your Messages

Your mailbox keeps messages until they are deleted either by yourself or automatically after a pre-set time period. By default messages are deleted 720 hours (30 days) after being played but your system administrator can change the setting for different message types.

To listen to messages in your mailbox:

1.Log into your mailbox. When you log in, the number of new and priority messages is announced.

2.Press 2 to receive your messages. Alternatively you can press 7 to quickly scan through your messages.

3.When messages are retrieved, they are grouped in categories. Priority messages are presented first, then new messages and then old messages. Once you have heard a new message it is marked as old.

4.Each message starts with a header, which contains details about who the message was from if known and when it was left.

5.You can use the following control whilst listening to your messages.

Skip the message header and listen to message: Press 0.

Reply to or Forwarding Message: Press 1.

Restart message: Press 2.

Pause / Resume: Press 3.

Backup 5 seconds: Press 5.

Advance 5 seconds: Press 6.

Skip message: Press #.

Replay Header: Press 23.

Delete and continue to next message: Press *3.

Leave message in current category and skip to next: Press **4.

Undelete message just deleted: Press **8.

Back to previous message: Press *2.

Skip to next category of messages: Press *#.

Intuity Emulation Mode Mailbox Users Guide

Page 10

IP Office 3.0

40DHB0002USCW Issue 8d (2nd March 2005)

Image 10
Contents IP Office Page Table of Contents Page Accessing Your Mailbox LoggingFirst Time Login Normal LoginAvaya DS Phones Remote AccessPhone Manager IP Office Intuity Flowchart Normal Login Alternate Login Methods Collecting, Sending and Leaving MessagesCollecting Your Messages To listen to messages in your mailboxCalling the Message Sender Scanning Your MessagesTo call the sender Replying to a Messages To send a reply messageForwarding a Message To forward the message to other mailboxesRecording Messages Sending a New Message Leaving a Message Mailbox Options Changing Your PasswordTo change your voicemail password Record Your NameSetting a Fax Number Address Before RecordTo stop your mailbox accepting new caller messages Close Your MailboxVoicemail Ringback To stop calls diverting to voicemailPage Accessing Personal Greetings Administer Personal GreetingsProcess for using personal greetings can be summarized as GreetingsCreate a Personal Greeting Call Types Activate a Greeting Scanning Greetings Listen to a Greeting Mailing Lists Using a mailing listMailing Lists Creating and modifying mailing listsCreating a Mailing List Scanning Your Mailing Lists Reviewing Mailbox Lists Index AL7 1LZ