AT&T Remote Port Security Device user manual Troubleshooting

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Troubleshooting

This chapter provides a basis for establishing the cause of trouble or access failure with your RPSD system. In the event that you are unable to determine the cause of the problem or resolve the matter to your satisfaction, contact the technical support center at:

1 800 242-2121

Note: The only solution to a hardware or firmware problem in the RPSD Lock or Key is to replace the malfunctioning equipment. Instructions for replacing the equipment are in the Replacing the RPSD Lock or Key section of this chapter.

Troubleshooting 5-1

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Contents AT&T Trademark Notice Important Safety Instructions Important Safety Instructions Part 15, Subpart a FCC NoticesPart Contents Rpsd System Administration Troubleshooting Cables, Connectors, and Ports TableRpsd Key Use Device LEDsList of Figures List of Tables Getting Started Getting Started Protection Process Rpsd Lock and Key Configuration Audience ResponsibilitiesThis Document Typographical ConventionsHotline or Other Service Call Numbers/Addresses 800Installation Installation 2Installation Power Supply Room Layout/EnvironmentLocation of Administration Terminal or Printer Hardware Components Rpsd LockRpsd Power Monitor Adapter Bypass Connections PBXs Rpsd Lock or Key Administration Terminal Rpsd Lock Administration PrinterOther ModemsRpsd Key Hardware Installation Procedures Installing the Rpsd LockCommon Rpsd Lock Configuration Connecting the Rpsd Lock to the CO Line Connecting the Rpsd Lock to the PBX Modem Rpsd Lock to Modem Rpsd Rpsd Lock to Administratlon Terminal or Printer DTE Powering Up the Rpsd Lock Installing the Rpsd Key Connecting the Rpsd Key to the Modem Connecting the Rpsd Key to the TerminalPowering Up the Rpsd Key Testing an Uninitialized Key Power-Up Behavior of Uninitialized KeyCables, Connectors, and Ports Table PBX24Installation Software Components Aux. Port SettingsInitializing the Rpsd Lock Initializing an Rpsd Key Test Rpsd Lock Installation Rpsd System Administration Time of Day Access System Activity Log Fields of the System Activity Log entries are Enable/Disable Block AT&T and Other Key Users Single Point AdministrationForce Connect/Disconnect Authorized Keys 6RPSD System Administration Add User Rpsd System Administrator Command SetSyntax Sample Command and Response Without Optional Secret Key Sample Command and Response With Optional Secret KeyBlock User Sample Command and ResponseUnblock User Test User Remove UserFirst Sample Command and Response List User TableSecond Sample Command and Response User IDBlocked? Permanent?Third Sample Command and Response CR Change Restriction RestridStarthhmm Endhhmm Dayno LR List Restrictions N t aRestriction ID Start TimeUR User Restrictions LH Log History Fields of the Log History screen are Device # AH Access HistoryDuration Date Time User ID Device # FH Failure HistoryReason ST Status Display LS List Statistics RS Reset Statistics FC Force ConnectFD Force Disconnect Date SetClock Set ID SetSC Set Communications Parameters Help Screens Sample Help Request and Help ResponseRpsd Key Use Rpsd Key Use Access Failure Messages Last Call Status TestRpsd Key User Command Set Set User ID Set Secret KeySet Device Number List User InformationHistory Display 08/14/90 08/14/90 131413 Date Changed OK Set Log ID Status Display RPSD/KEY1110RPSD Key Use Wipe Out Troubleshooting Troubleshooting 2Troubleshooting Access Failure Messages Check described in Testing the Rpsd Lock Access Failure Messages Code Meaning Action 6Troubleshooting Testing the Rpsd Lock Built-in DiagnosticsSelf Check Last Call Status TestHardware Replacement Modem Ring TestReplacing the PBX Modem Replacing the Lock or Key 12Troubleshooting Saving the Key Seed Value Cables, Connectors, and Ports Table Xxxxxx PBX Device LEDs Front Panel LEDs Figure B-1AT&T Definity Rpsd Table B-2 Index Index2Index Index