AT&T Remote Port Security Device user manual Replacing the PBX Modem

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Replacing the PBX Modem

To test whether the problem diagnosed by the Modem Ring Test is in the PBX modem, perform the following procedure:

1Disconnect the modular telephone plug from the PBX modem and connect a touch-tone telephone to the modem.

2Call the RMATS channel from a touch-tone telephone and perform the Modem Ring Test described in this chapter.

3If the phone you substituted for the modem rings, have someone answer it. If the connection is fine, the problem is in the modem.

If the call fails to ring the telephone, or the connection is faulty, it is likely that the modem is fine. Go to the next step.

4Remove the touch-tone telephone and reconnect the modem, but this time use a different cable between the RPSD Lock and the modem. Call the modem again from a telephone.

5If the system functions properly, the problem is in the cable. If the system continues to malfunction, go to the next step.

6Remove the substitute cable and put the original back in. Disconnect the RPSD Lock from the CO line and replace the Lock with a touch-tone telephone. Again, call the RMATS channel from a second telephone.

7If the telephone you substituted for the Lock rings, answer it. If the phones work properly, the problem is in the RPSD Lock. Replace the Lock. See Replacing the RPSD Lock in this chapter.

5-10Troubleshooting

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Contents AT&T Trademark Notice Important Safety Instructions Important Safety Instructions Part 15, Subpart a FCC NoticesPart Contents Rpsd System Administration Cables, Connectors, and Ports Table TroubleshootingRpsd Key Use Device LEDsList of Figures List of Tables Getting Started Getting Started Protection Process Rpsd Lock and Key Configuration Responsibilities AudienceTypographical Conventions This Document800 Hotline or Other Service Call Numbers/AddressesInstallation Installation 2Installation Room Layout/Environment Power SupplyLocation of Administration Terminal or Printer Rpsd Lock Hardware ComponentsRpsd Power Monitor Adapter Bypass Connections PBXs Rpsd Lock Administration Printer Rpsd Lock or Key Administration TerminalOther ModemsRpsd Key Installing the Rpsd Lock Hardware Installation ProceduresCommon Rpsd Lock Configuration Connecting the Rpsd Lock to the CO Line Connecting the Rpsd Lock to the PBX Modem Rpsd Lock to Modem Rpsd Rpsd Lock to Administratlon Terminal or Printer DTE Powering Up the Rpsd Lock Installing the Rpsd Key Connecting the Rpsd Key to the Modem Connecting the Rpsd Key to the TerminalPowering Up the Rpsd Key Power-Up Behavior of Uninitialized Key Testing an Uninitialized KeyPBX Cables, Connectors, and Ports Table24Installation Software Components Aux. Port SettingsInitializing the Rpsd Lock Initializing an Rpsd Key Test Rpsd Lock Installation Rpsd System Administration Time of Day Access System Activity Log Fields of the System Activity Log entries are Enable/Disable Block AT&T and Other Key Users Single Point AdministrationForce Connect/Disconnect Authorized Keys 6RPSD System Administration Add User Rpsd System Administrator Command SetSyntax Sample Command and Response With Optional Secret Key Sample Command and Response Without Optional Secret KeyBlock User Sample Command and ResponseUnblock User Remove User Test UserList User Table First Sample Command and ResponseUser ID Second Sample Command and ResponseBlocked? Permanent?Third Sample Command and Response Restrid CR Change RestrictionStarthhmm Endhhmm Dayno N t a LR List RestrictionsRestriction ID Start TimeUR User Restrictions LH Log History Fields of the Log History screen are Device # AH Access HistoryDuration Date Time User ID Device # FH Failure HistoryReason ST Status Display LS List Statistics FC Force Connect RS Reset StatisticsDate Set FD Force DisconnectID Set Clock SetSC Set Communications Parameters Sample Help Request and Help Response Help ScreensRpsd Key Use Rpsd Key Use Last Call Status Test Access Failure MessagesRpsd Key User Command Set Set Secret Key Set User IDList User Information Set Device NumberHistory Display 08/14/90 08/14/90 131413 Date Changed OK Set Log ID RPSD/KEY11 Status Display10RPSD Key Use Wipe Out Troubleshooting Troubleshooting 2Troubleshooting Access Failure Messages Check described in Testing the Rpsd Lock Access Failure Messages Code Meaning Action 6Troubleshooting Built-in Diagnostics Testing the Rpsd LockLast Call Status Test Self CheckModem Ring Test Hardware ReplacementReplacing the PBX Modem Replacing the Lock or Key 12Troubleshooting Saving the Key Seed Value Cables, Connectors, and Ports Table Xxxxxx PBX Device LEDs Figure B-1 Front Panel LEDsAT&T Definity Rpsd Table B-2 Index Index2Index Index