AT&T Remote Port Security Device user manual Troubleshooting

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5 Troubleshooting

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Contents AT&T Trademark Notice Important Safety Instructions Important Safety Instructions FCC Notices Part 15, Subpart aPart Contents Rpsd System Administration Device LEDs TroubleshootingCables, Connectors, and Ports Table Rpsd Key UseList of Figures List of Tables Getting Started Getting Started Protection Process Rpsd Lock and Key Configuration Responsibilities AudienceTypographical Conventions This Document800 Hotline or Other Service Call Numbers/AddressesInstallation Installation 2Installation Room Layout/Environment Power SupplyLocation of Administration Terminal or Printer Rpsd Lock Hardware ComponentsRpsd Power Monitor Adapter Bypass Connections PBXs Modems Rpsd Lock or Key Administration TerminalRpsd Lock Administration Printer OtherRpsd Key Installing the Rpsd Lock Hardware Installation ProceduresCommon Rpsd Lock Configuration Connecting the Rpsd Lock to the CO Line Connecting the Rpsd Lock to the PBX Modem Rpsd Lock to Modem Rpsd Rpsd Lock to Administratlon Terminal or Printer DTE Powering Up the Rpsd Lock Installing the Rpsd Key Connecting the Rpsd Key to the Terminal Connecting the Rpsd Key to the ModemPowering Up the Rpsd Key Power-Up Behavior of Uninitialized Key Testing an Uninitialized KeyPBX Cables, Connectors, and Ports Table24Installation Aux. Port Settings Software ComponentsInitializing the Rpsd Lock Initializing an Rpsd Key Test Rpsd Lock Installation Rpsd System Administration Time of Day Access System Activity Log Fields of the System Activity Log entries are Single Point Administration Enable/Disable Block AT&T and Other Key UsersForce Connect/Disconnect Authorized Keys 6RPSD System Administration Rpsd System Administrator Command Set Add UserSyntax Sample Command and Response With Optional Secret Key Sample Command and Response Without Optional Secret KeySample Command and Response Block UserUnblock User Remove User Test UserList User Table First Sample Command and ResponsePermanent? Second Sample Command and ResponseUser ID Blocked?Third Sample Command and Response Restrid CR Change RestrictionStarthhmm Endhhmm Dayno Start Time LR List RestrictionsN t a Restriction IDUR User Restrictions LH Log History Fields of the Log History screen are AH Access History Device #Duration FH Failure History Date Time User ID Device #Reason ST Status Display LS List Statistics FC Force Connect RS Reset StatisticsDate Set FD Force DisconnectID Set Clock SetSC Set Communications Parameters Sample Help Request and Help Response Help ScreensRpsd Key Use Rpsd Key Use Last Call Status Test Access Failure MessagesRpsd Key User Command Set Set Secret Key Set User IDList User Information Set Device NumberHistory Display 08/14/90 08/14/90 131413 Date Changed OK Set Log ID RPSD/KEY11 Status Display10RPSD Key Use Wipe Out Troubleshooting Troubleshooting 2Troubleshooting Access Failure Messages Check described in Testing the Rpsd Lock Access Failure Messages Code Meaning Action 6Troubleshooting Built-in Diagnostics Testing the Rpsd LockLast Call Status Test Self CheckModem Ring Test Hardware ReplacementReplacing the PBX Modem Replacing the Lock or Key 12Troubleshooting Saving the Key Seed Value Cables, Connectors, and Ports Table Xxxxxx PBX Device LEDs Figure B-1 Front Panel LEDsAT&T Definity Rpsd Table B-2 Index Index2Index Index