AT&T Remote Port Security Device user manual Hardware Replacement, Modem Ring Test

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Modem Ring Test

The Modem Ring Test tells you whether the call attempts are getting through to the modem. If there is a problem with the RPSD Lock, the PBX modem, or the cabling, the call will not reach the modem. The likeliest result, in the case of a problem, is a Ring No Answer.

To perform the Modem Ring Test, dial the RMATS channel from a touch-tone telephone. When the call is answered, you will hear a tone indicating a connection to the RPSD Lock. Press 3 ✱ on the telephone pad.

The RPSD Lock responds to the command by ringing the modem. While the Lock rings the modem, you will hear a simulated ring on the telephone handset. When the modem picks up, you will hear the answer tone. The answer tone will not last long enough for the modem to perform handshaking. The Lock will then send 3 quick beeps to your telephone and disconnect the call.

The RPSD Lock also generates a status message similar to the following:

104 08/14/90 16:21:34 Remote Test 3 (Modem Ring) Completed OK

If you do not hear the answer tone, the problem may be the RPSD Lock, the PBX modem, or the cabling. Your next action should be to check the equipment by physically replacing the hardware. See Hardware Replacement in this chapter for procedures.

Hardware Replacement

The built-in diagnostics of the RPSD Lock may indicate that there is a hardware failure, but they will not necessarily determine whether that failure is in the CO line, RPSD Lock, PBX modem, or caller’s equipment or lines. In such a situation, the best way to determine where the failure is occurring is to methodically replace individual components of the hardware with a touch-tone telephone. The following sections describe the procedure for such replacement in the order you should perform it.

Note: The modem for the System 75 and DEFINITY Generic 1 is internal to the PBX and located on the circuit board. The modem for the System 85 and DEFINITY Generic 2 is external to the PBX.

Testing the RPSD Lock 5-9

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Contents AT&T Trademark Notice Important Safety Instructions Important Safety Instructions FCC Notices Part 15, Subpart aPart Contents Rpsd System Administration Troubleshooting Cables, Connectors, and Ports TableRpsd Key Use Device LEDsList of Figures List of Tables Getting Started Getting Started Protection Process Rpsd Lock and Key Configuration Audience ResponsibilitiesThis Document Typographical ConventionsHotline or Other Service Call Numbers/Addresses 800Installation Installation 2Installation Power Supply Room Layout/EnvironmentLocation of Administration Terminal or Printer Hardware Components Rpsd LockRpsd Power Monitor Adapter Bypass Connections PBXs Rpsd Lock or Key Administration Terminal Rpsd Lock Administration PrinterOther ModemsRpsd Key Hardware Installation Procedures Installing the Rpsd LockCommon Rpsd Lock Configuration Connecting the Rpsd Lock to the CO Line Connecting the Rpsd Lock to the PBX Modem Rpsd Lock to Modem Rpsd Rpsd Lock to Administratlon Terminal or Printer DTE Powering Up the Rpsd Lock Installing the Rpsd Key Connecting the Rpsd Key to the Terminal Connecting the Rpsd Key to the ModemPowering Up the Rpsd Key Testing an Uninitialized Key Power-Up Behavior of Uninitialized KeyCables, Connectors, and Ports Table PBX24Installation Aux. Port Settings Software ComponentsInitializing the Rpsd Lock Initializing an Rpsd Key Test Rpsd Lock Installation Rpsd System Administration Time of Day Access System Activity Log Fields of the System Activity Log entries are Single Point Administration Enable/Disable Block AT&T and Other Key UsersForce Connect/Disconnect Authorized Keys 6RPSD System Administration Rpsd System Administrator Command Set Add UserSyntax Sample Command and Response Without Optional Secret Key Sample Command and Response With Optional Secret KeySample Command and Response Block UserUnblock User Test User Remove UserFirst Sample Command and Response List User TableSecond Sample Command and Response User IDBlocked? Permanent?Third Sample Command and Response CR Change Restriction RestridStarthhmm Endhhmm Dayno LR List Restrictions N t aRestriction ID Start TimeUR User Restrictions LH Log History Fields of the Log History screen are AH Access History Device #Duration FH Failure History Date Time User ID Device #Reason ST Status Display LS List Statistics RS Reset Statistics FC Force ConnectFD Force Disconnect Date SetClock Set ID SetSC Set Communications Parameters Help Screens Sample Help Request and Help ResponseRpsd Key Use Rpsd Key Use Access Failure Messages Last Call Status TestRpsd Key User Command Set Set User ID Set Secret KeySet Device Number List User InformationHistory Display 08/14/90 08/14/90 131413 Date Changed OK Set Log ID Status Display RPSD/KEY1110RPSD Key Use Wipe Out Troubleshooting Troubleshooting 2Troubleshooting Access Failure Messages Check described in Testing the Rpsd Lock Access Failure Messages Code Meaning Action 6Troubleshooting Testing the Rpsd Lock Built-in DiagnosticsSelf Check Last Call Status TestHardware Replacement Modem Ring TestReplacing the PBX Modem Replacing the Lock or Key 12Troubleshooting Saving the Key Seed Value Cables, Connectors, and Ports Table Xxxxxx PBX Device LEDs Front Panel LEDs Figure B-1AT&T Definity Rpsd Table B-2 Index Index2Index Index