PictureTel 3.1 appendix Port Base Address Settings, Resetting DIP Switches, IRQ Settings

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The following sections describe the LiveGateway default settings, and provide instructions for changing the settings, if necessary, to avoid conflicts.

I/O Port Base Address Settings

The default I/O port base address setting, as configured on the LiveGateway board's DIP switch for the LiveGateway board is 380 (hexadecimal). The following illustration shows the default DIP switch settings for each of the two types of LiveGateway DIP switches used with the LiveGateway board. Your LiveGateway board will have one of these DIP swicthes.

Note: Each LiveGateway board requires 32 bytes of address space.

If the LiveGateway default address (380) conflicts with the I/O address of another device, you need to reset the DIP switches to a different value before installing the LiveGateway board in the PC. A list of I/O port base address settings is provided in Appendix B.

Resetting DIP Switches

The LiveGateway board can be damaged by static discharge. To equalize static charge, ground yourself by touching the metal back panel of your computer. Do not use a pencil to slide DIP switches; the graphite can damage the switch.

To reset the LiveGateway I/O port base address setting:

1.Unpack the LiveGateway board by removing it from the plastic antistatic package.

2.Compare the available I/O address settings, obtained when performing the Windows NT diagnostic program, with the default LiveGateway I/O address setting. If the default LiveGateway board I/O setting is available, install the board. If the default LiveGateway board setting is in use, proceed to step 3.

3.Select one of the I/O port base address settings.

4.Change the setting. Use a paper clip to slide the DIP switches.

IRQ Settings

The default LiveGateway ISA bus IRQ Address is 15. The IRQ address is set using the LiveGateway software, as described in Installing the LiveGateway Software. Be sure to run the Windows NT diagnostic utility to check for IRQ conflicts before setting the LiveGateway IRQ address during the LiveGateway software installation.

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Contents Appendix B Appendix aAppendix C Introducing PictureTel LiveGateway Overview Features of LiveGateway What is LiveGateway?Before You Begin Contents of Server Product Kit Upgrading your version of LiveGatewayHardware Requirements LiveGateway DocumentationSystem Requirements Number Boards Server RequirementSoftware Requirements Snmp ServiceIsdn BRI Line Board Configuration Information AT&T 5ESSInstallation Location Installation PreviewRelated Documentation Using the Windows NT Diagnostics Installing LiveGateway BoardsFinding and Resolving I/O and IRQ Conflicts Resetting DIP Switches Port Base Address SettingsIRQ Settings Installing the LiveGateway Board Power On Self Test PostRunning Bootup Board Diagnostics Field Description Default Preparing Board Configuration InformationSpid 1 Spid MSN Installing Additional BoardsMSN2 Removing LiveGateway Boards Before You Begin Installing the LiveGateway SoftwareUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Accessing the LiveGateway Configuration Screen Configuring LiveGateway BoardsEntering LiveGateway Configuration Information Interrupt AddressGateway Prefix Interface Isdn BRI ConfigurationDialing Prefix VN3 Switch TypesSwitch Type Number SPIDs MSNs Plan NTTNET1 Number PlanNumber Type IsdnGatekeeper StateAlways Use Operator Exiting Setup Enabling AutoStart Enabling SnmpPage Starting the LiveGateway Application Running the Configuration UtilityAccessing the LiveGateway Audio Clip Recorder Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper LiveGateway Snmp Manager Window Snmp ServiceUsing the LiveGateway Snmp Manager FileSaving the Window Layout & Position View Operations HelpConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Deleting Servers Changing Server InformationOpening a LiveGateway Server LiveGateway Server WindowWorking with the LiveGateway Server Window Gateway Boards TabSettings Tab Using the Menu bar Menu Bar Selection File View Operations Help DescriptionOff Line Monitoring LiveGateway StatusOn Line Self TestFail Configuring the Isdn BRIDisabled CallSetting On Line Status Testing and Resetting the Board Setting Off Line StatusPerforming a Self Test Performing a Loop Back Test Viewing the Post Result Viewing LiveGateway Board StatisticsViewing Board Settings and Version Information Using PictureTel LiveGateway Placing Calls through LiveGatewayDtmf Outgoing CallsIncoming Calls Dtmf CallsAlways Use Operator Station Feature Sample ConfigurationOperator-assisted Calls Page Adding an Operator Station Using the LiveGateway Audio Clip RecorderManaging Operator Station Information Changing an Operator StationWelcome Message Audio ClipsConnect Message Current Length Audio Clip StatisticsMaximum Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Menu Bar Select Audio File FolderRequirements For National Isdn For Custom Isdn Service Line Information for Isdn BRI ServiceAT&T 5ESS Switch Line Information SpidNorthern Telecom DMS-100 Switch Line Information Requirements For National Isdn For Custom Isdn ServiceLine Information for the Siemens Switch Provllc CmdataCAT IBA Bchdn Bcdn CMDFRSA1 Bchct IbchctEQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Terminal Service Profile DataObchct Chrg COS Crblim FRSA1 Cmdbchr TspdnctAccess Data European Line InformationOrdering Isdn Service in the United States Switch Type Number Type Number PlanInformation You Can Provide to Your Telephone Company DSL CLS 5E8 or Higher NI2 1DNHigher NI1 2 DNs B1 Serv B2 ServCustom Load BCS-33 PVC-1 DMS100 Switch InformationNational ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Port Base Address hexadecimal Switch PositionOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Location of Event Log Using The LiveGateway Event LogViewing the Event Log to Troubleshoot LiveGateway Event Log FormatUsing the LiveGateway Event Log Information Event Description Probable Cause Possible Code SolutionName SDCAccounting Messages Description Possible CauseCode SolutionAwaiting CS Disc Event Description Possible Cause Possible Solution Code Awaiting Ticl StopMinor Alarm Messages Event Description Probable Cause Possible SolutionPossible Solution Major Alarm MessagesEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Unallocated Isdn Cause CodesCode Name Number Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Statistics Using LiveManager to Troubleshoot LiveGatewayViewing Statistics Diagnostic Tests Loopback TestPower On Self Test Snmp MViewing Board Settings and Versions Viewing LiveGateway Post Results Post Code DescriptionPage Problem Cant Start LiveGateway Service Resolving LiveGateway ProblemsMost Commonly Encountered Problems Probable CausesWhat You Should What You Should Check and/or Verify Possible SolutionsSolutions Check and/orProblem LiveGateway Starts, Downloads, But Is Not Online Problem LiveGateway Starts, Then FailsCheck and/or Verify Probable Causes What You Should Check and/or Verify Problem LiveGateway Online, But Cant Make Or Receive CallsProblem Can Call Out To WAN, Cant Call What You Should CheckProblem Can Call In From WAN, Cant Call Out Web Contacting Technical SupportOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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