PictureTel 3.1 appendix Running Bootup Board Diagnostics

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To perform the POST test:

1.Select the server you want from the LiveGateway SNMP Manager's main application window. Once you have made your selection, the LiveGateway Server window is displayed.

2.Select the board you want to self test from this window.

3.Select Self Test form the Operations menu on the LiveGateway Server menubar to run this test from LiveManager. When Self Test is selected, the LiveGateway board is reset and the POST test is performed.

When the POST runs, the LEDs (light emitting diodes) on the LiveGateway board flash. These LEDs can be viewed from the side of the LiveGateway board's bracket as shown in the following illustration

The POST test numbers are documented in hexadecimal notation. LEDs #0 through #6 are used to indicate the POST test number associated with the specific diagnostic test currently running on the LiveGateway hardware. Each LED corresponds to a bit number in the hexadecimal test number. For example, if LEDs #0 and #6 are lit, then this indicates POST test number, 0x41.

LED #7 will flash repeatedly to let you know that a POST is being performed and that the tests are executing. If the POST test was completed successfully, LEDs #1, #3, #5 and #7 will be lit (illuminated). If the LEDs are in any other pattern, then a POST failure occurred. The failure codes are documented in the LiveGateway POST Results.

Running Bootup Board Diagnostics

Use the Bootup Board diagnostic utility included with LiveGateway to test the board and determine if you have an I/O port address conflict before you install the LiveGateway software. The diagnostic utility checks for the default I/O address of 380. If you are not using the default, you need to enter the address that matches your DIP switch settings.

To run board diagnostics:

1.Turn the computer off.

2.Insert the diagnostic diskette, and power on your computer. The LiveGateway Customer Diagnostic program runs automatically; it takes about 40 seconds to complete.

3.When the diagnostics are complete, do one of the following:

•If the "All Test Pass" message appears, remove the diagnostic diskette, restart your computer, and install the LiveGateway software, as described in Installing the LiveGateway Software.

•If the "ISA bus communication failure" message appears, go to step 4.

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Contents Appendix a Appendix BAppendix C Introducing PictureTel LiveGateway Overview What is LiveGateway? Features of LiveGatewayBefore You Begin Contents of Server Product Kit Upgrading your version of LiveGatewayLiveGateway Documentation System RequirementsHardware Requirements Number Boards Server RequirementSnmp Service Software RequirementsIsdn BRI Line Board Configuration Information AT&T 5ESSInstallation Preview Installation LocationRelated Documentation Installing LiveGateway Boards Using the Windows NT DiagnosticsFinding and Resolving I/O and IRQ Conflicts Port Base Address Settings Resetting DIP SwitchesIRQ Settings Installing the LiveGateway Board Power On Self Test PostRunning Bootup Board Diagnostics Preparing Board Configuration Information Field Description DefaultSpid 1 Spid Installing Additional Boards MSNMSN2 Removing LiveGateway Boards Installing the LiveGateway Software Before You BeginUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Configuring LiveGateway Boards Accessing the LiveGateway Configuration ScreenEntering LiveGateway Configuration Information Interrupt AddressInterface Isdn BRI Configuration Gateway PrefixDialing Prefix Switch Types Switch Type Number SPIDs MSNs PlanVN3 NTTNumber Plan Number TypeNET1 IsdnState GatekeeperAlways Use Operator Exiting Setup Enabling AutoStart Enabling SnmpPage Running the Configuration Utility Accessing the LiveGateway Audio Clip RecorderStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Snmp Service Using the LiveGateway Snmp ManagerLiveGateway Snmp Manager Window FileSaving the Window Layout & Position View Operations HelpConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Deleting Servers Changing Server InformationOpening a LiveGateway Server LiveGateway Server WindowWorking with the LiveGateway Server Window Gateway Boards TabSettings Tab Using the Menu bar Menu Bar Selection File View Operations Help DescriptionMonitoring LiveGateway Status On LineOff Line Self TestConfiguring the Isdn BRI DisabledFail CallSetting On Line Status Setting Off Line Status Testing and Resetting the BoardPerforming a Self Test Performing a Loop Back Test Viewing the Post Result Viewing LiveGateway Board StatisticsViewing Board Settings and Version Information Using PictureTel LiveGateway Placing Calls through LiveGatewayOutgoing Calls Incoming CallsDtmf Dtmf CallsSample Configuration Always Use Operator Station FeatureOperator-assisted Calls Page Using the LiveGateway Audio Clip Recorder Managing Operator Station InformationAdding an Operator Station Changing an Operator StationAudio Clips Welcome MessageConnect Message Audio Clip Statistics Maximum LengthCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Menu Bar Select Audio File FolderLine Information for Isdn BRI Service AT&T 5ESS Switch Line InformationRequirements For National Isdn For Custom Isdn Service SpidNorthern Telecom DMS-100 Switch Line Information Requirements For National Isdn For Custom Isdn ServiceLine Information for the Siemens Switch Provllc CmdataCMD FRSA1CAT IBA Bchdn Bcdn Bchct IbchctTerminal Service Profile Data Obchct Chrg COS Crblim FRSA1EQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctAccess Data European Line InformationSwitch Type Number Type Number Plan Ordering Isdn Service in the United StatesInformation You Can Provide to Your Telephone Company 5E8 or Higher NI2 1DN Higher NI1 2 DNsDSL CLS B1 Serv B2 ServDMS100 Switch Information Custom Load BCS-33 PVC-1National ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Switch Position Port Base Address hexadecimalOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Using The LiveGateway Event Log Viewing the Event Log to Troubleshoot LiveGatewayLocation of Event Log Event Log FormatUsing the LiveGateway Event Log Information Event Description Probable Cause Possible Code SolutionName SDCAccounting Messages Description Possible CauseSolution CodeAwaiting CS Disc Event Description Possible Cause Possible Solution Code Awaiting Ticl StopMinor Alarm Messages Event Description Probable Cause Possible SolutionMajor Alarm Messages Possible SolutionEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Isdn Cause Codes Code Name NumberUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Using LiveManager to Troubleshoot LiveGateway StatisticsViewing Statistics Diagnostic Tests Loopback TestPower On Self Test Snmp MViewing Board Settings and Versions Viewing LiveGateway Post Results Post Code DescriptionPage Resolving LiveGateway Problems Most Commonly Encountered ProblemsProblem Cant Start LiveGateway Service Probable CausesWhat You Should Check and/or Verify Possible Solutions SolutionsWhat You Should Check and/orProblem LiveGateway Starts, Then Fails Problem LiveGateway Starts, Downloads, But Is Not OnlineCheck and/or Verify Problem LiveGateway Online, But Cant Make Or Receive Calls Problem Can Call Out To WAN, Cant CallProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Contacting Technical Support WebOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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