PictureTel 3.1 Using The LiveGateway Event Log, Viewing the Event Log to Troubleshoot LiveGateway

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Using The LiveGateway Event Log

Overview

LiveGateway stores informational messages, tracking messages, warning messages, and error messages in an event log. The information in the event log helps you to monitor LiveGateway traffic. The event log can be viewed using the LiveGateway configurator or any application which is capable of displaying a text file, such as Notepad.

You can also view and manage LiveGateway from the LiveManager console via the LiveGateway SNMP Manager. From the LiveGateway SNMP Manager window you can access LiveGateway Servers and:

•View LiveGateway statistics

•Perform diagnostic tests

•View settings

ISDN Cause Codes are also placed in the event log. Whenever the ISDN network disconnects (or rejects) a call, it generates a Q.931 Cause Code. This code message is placed into the LiveGateway Event Log so that the message will be printed out and available to the administrator for help in troubleshooting installation/configuration issues and diagnosing ISDN line problems.

Viewing the Event Log to Troubleshoot LiveGateway

The event log file is named tmmddyy.log. A new event log is created for each day of operation. It contains event codes, event categories, and text descriptions for messages. Open tmmddyy.log and locate the code and category for your problem. Find that same event code in the appropriate table contained in Using the LiveGateway Event Log Information to locate the possible cause and the possible solution.

Location of Event Log

The LiveGateway event logs are located in the directory where LiveGateway was installed. This directory can be shared so that client PCs can map it to a local drive, enabling remote viewing of the logs.

Event Log Format

Each line in the event log is a unit of information. The following is a sample line from a event log

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Contents Appendix a Appendix BAppendix C Introducing PictureTel LiveGateway Overview What is LiveGateway? Features of LiveGatewayBefore You Begin Contents of Server Product Kit Upgrading your version of LiveGatewayLiveGateway Documentation System RequirementsHardware Requirements Number Boards Server RequirementSnmp Service Software RequirementsIsdn BRI Line Board Configuration Information AT&T 5ESSInstallation Preview Installation LocationRelated Documentation Installing LiveGateway Boards Using the Windows NT DiagnosticsFinding and Resolving I/O and IRQ Conflicts Port Base Address Settings Resetting DIP SwitchesIRQ Settings Installing the LiveGateway Board Power On Self Test PostRunning Bootup Board Diagnostics Preparing Board Configuration Information Field Description DefaultSpid 1 Spid Installing Additional Boards MSNMSN2 Removing LiveGateway Boards Installing the LiveGateway Software Before You BeginUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Configuring LiveGateway Boards Accessing the LiveGateway Configuration ScreenEntering LiveGateway Configuration Information Interrupt AddressInterface Isdn BRI Configuration Gateway PrefixDialing Prefix Switch Types Switch Type Number SPIDs MSNs PlanVN3 NTTNumber Plan Number TypeNET1 IsdnState GatekeeperAlways Use Operator Exiting Setup Enabling AutoStart Enabling SnmpPage Running the Configuration Utility Accessing the LiveGateway Audio Clip RecorderStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Snmp Service Using the LiveGateway Snmp ManagerLiveGateway Snmp Manager Window FileSaving the Window Layout & Position View Operations HelpConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Deleting Servers Changing Server InformationOpening a LiveGateway Server LiveGateway Server WindowWorking with the LiveGateway Server Window Gateway Boards TabSettings Tab Using the Menu bar Menu Bar Selection File View Operations Help DescriptionMonitoring LiveGateway Status On LineOff Line Self TestConfiguring the Isdn BRI DisabledFail CallSetting On Line Status Setting Off Line Status Testing and Resetting the BoardPerforming a Self Test Performing a Loop Back Test Viewing the Post Result Viewing LiveGateway Board StatisticsViewing Board Settings and Version Information Using PictureTel LiveGateway Placing Calls through LiveGatewayOutgoing Calls Incoming CallsDtmf Dtmf CallsSample Configuration Always Use Operator Station FeatureOperator-assisted Calls Page Using the LiveGateway Audio Clip Recorder Managing Operator Station InformationAdding an Operator Station Changing an Operator StationAudio Clips Welcome MessageConnect Message Audio Clip Statistics Maximum LengthCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Menu Bar Select Audio File FolderLine Information for Isdn BRI Service AT&T 5ESS Switch Line InformationRequirements For National Isdn For Custom Isdn Service SpidNorthern Telecom DMS-100 Switch Line Information Requirements For National Isdn For Custom Isdn ServiceLine Information for the Siemens Switch Provllc CmdataCMD FRSA1CAT IBA Bchdn Bcdn Bchct IbchctTerminal Service Profile Data Obchct Chrg COS Crblim FRSA1EQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctAccess Data European Line InformationSwitch Type Number Type Number Plan Ordering Isdn Service in the United StatesInformation You Can Provide to Your Telephone Company 5E8 or Higher NI2 1DN Higher NI1 2 DNsDSL CLS B1 Serv B2 ServDMS100 Switch Information Custom Load BCS-33 PVC-1National ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Switch Position Port Base Address hexadecimalOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Using The LiveGateway Event Log Viewing the Event Log to Troubleshoot LiveGatewayLocation of Event Log Event Log FormatUsing the LiveGateway Event Log Information Event Description Probable Cause Possible Code SolutionName SDCAccounting Messages Description Possible CauseSolution CodeAwaiting CS Disc Event Description Possible Cause Possible Solution Code Awaiting Ticl StopMinor Alarm Messages Event Description Probable Cause Possible SolutionMajor Alarm Messages Possible SolutionEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Isdn Cause Codes Code Name NumberUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Using LiveManager to Troubleshoot LiveGateway StatisticsViewing Statistics Diagnostic Tests Loopback TestPower On Self Test Snmp MViewing Board Settings and Versions Viewing LiveGateway Post Results Post Code DescriptionPage Resolving LiveGateway Problems Most Commonly Encountered ProblemsProblem Cant Start LiveGateway Service Probable CausesWhat You Should Check and/or Verify Possible Solutions SolutionsWhat You Should Check and/orProblem LiveGateway Starts, Then Fails Problem LiveGateway Starts, Downloads, But Is Not OnlineCheck and/or Verify Problem LiveGateway Online, But Cant Make Or Receive Calls Problem Can Call Out To WAN, Cant CallProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Contacting Technical Support WebOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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3.1 specifications

PictureTel 3.1 is a landmark software release that revolutionized the realm of video conferencing and remote communication technology in the late 1990s. Emerging from the need for effective and efficient communication in professional environments, PictureTel 3.1 combined innovative technologies and user-friendly features to facilitate high-quality video interactions.

One of the standout features of PictureTel 3.1 is its advanced video compression technology. By utilizing the H.261 standard, it enabled high-quality video transmissions over low-bandwidth connections, making it accessible for a wider audience. This capability paved the way for organizations to implement video conferencing without needing extensive infrastructure investments. The software's ability to dynamically adjust video quality based on available bandwidth ensured smooth sessions, minimizing interruptions and enhancing user experience.

Additionally, PictureTel 3.1 introduced a user-friendly interface that emphasized simplicity and ease of use. This intuitive design allowed users to initiate and manage video conferences effortlessly. The software supported a variety of input devices, including USB cameras, which expanded its compatibility across different hardware platforms. Users could easily connect to meetings with just a few clicks, which was revolutionary for companies looking to adopt remote communication solutions.

Another hallmark of PictureTel 3.1 was its robust multi-point capabilities. This meant that multiple participants could join a single conference, facilitating collaboration among teams dispersed across different locations. The software supported various layouts for video feeds, allowing users to customize their viewing experience according to their preferences and requirements.

Moreover, PictureTel 3.1 integrated seamlessly with existing telephone systems and other communication tools. This capacity for interoperability meant that organizations could combine traditional voice communication with modern video conferencing, creating a holistic communication experience. Features like screen sharing and document collaboration further enriched meetings, providing teams with the tools necessary for effective communication and teamwork.

In conclusion, PictureTel 3.1 exemplified the potential of video conferencing technologies during its time. Its innovative features, including advanced video compression, user-friendly interface, robust multi-point capabilities, and seamless integration with existing systems, set the foundation for future advancements in remote communication. As organizations increasingly embraced remote work and global collaboration, PictureTel 3.1 played a critical role in transforming how businesses communicate, paving the way for modern video conferencing solutions today.
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