PictureTel 3.1 appendix Installing the LiveGateway Board, Power On Self Test Post

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Installing the LiveGateway Board

Electrical current from power, telephone, and signal cables is potentially hazardous. When installing, moving, or opening your computer, disconnect all signal cables in accordance with national and local laws. Do not connect or disconnect LiveGateway components when your computer is on, as you might damage the LiveGateway hardware. To prevent electrostatic damage to the board, do not disconnect the power cable from the computer

To install the LiveGateway board:

1.Power off the server.

2.Install the board in an available ISA or EISA full-length expansion slot, as shown below. Note: Your board will have only one of the two switches shown in the illustration.

3.Connect the LiveGateway to the ISDN BRI by plugging the ISDN cable into the RJ45 socket on the LiveGateway board.

4.Run the Bootup Board diagnostics. The Bootup Board Diagnostics program is provided on a separate diskette that was provided with your LiveGateway kit.

Power On Self Test (POST)

Whenever the LiveGateway Service is started or restarted, LiveGateway performs a Power On Self Test (POST). You can also perform the POST test from within the LiveManager gatekeeper application by using the LiveGateway SNMP Manager which is accessible from both the File menubar and the toolbar of LiveManager.

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Contents Appendix C Appendix aAppendix B Introducing PictureTel LiveGateway Overview Before You Begin What is LiveGateway?Features of LiveGateway Upgrading your version of LiveGateway Contents of Server Product KitNumber Boards Server Requirement LiveGateway DocumentationSystem Requirements Hardware RequirementsIsdn BRI Line Snmp ServiceSoftware Requirements AT&T 5ESS Board Configuration Information Related Documentation Installation Preview Installation Location Finding and Resolving I/O and IRQ Conflicts Installing LiveGateway BoardsUsing the Windows NT Diagnostics IRQ Settings Port Base Address SettingsResetting DIP Switches Power On Self Test Post Installing the LiveGateway BoardRunning Bootup Board Diagnostics Spid 1 Spid Preparing Board Configuration InformationField Description Default MSN2 Installing Additional BoardsMSN Removing LiveGateway Boards Upgrading from a Previous Version of LiveGateway Installing the LiveGateway SoftwareBefore You Begin Installing the LiveGateway Software Page Entering LiveGateway Configuration Information Configuring LiveGateway BoardsAccessing the LiveGateway Configuration Screen Address InterruptDialing Prefix Interface Isdn BRI ConfigurationGateway Prefix NTT Switch TypesSwitch Type Number SPIDs MSNs Plan VN3Isdn Number PlanNumber Type NET1Always Use Operator StateGatekeeper Enabling AutoStart Enabling Snmp Exiting SetupPage Stopping the LiveGateway Application Running the Configuration UtilityAccessing the LiveGateway Audio Clip Recorder Starting the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper File Snmp ServiceUsing the LiveGateway Snmp Manager LiveGateway Snmp Manager WindowView Operations Help Saving the Window Layout & PositionConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Changing Server Information Deleting ServersLiveGateway Server Window Opening a LiveGateway ServerGateway Boards Tab Working with the LiveGateway Server WindowSettings Tab Menu Bar Selection File View Operations Help Description Using the Menu barSelf Test Monitoring LiveGateway StatusOn Line Off LineCall Configuring the Isdn BRIDisabled FailSetting On Line Status Performing a Self Test Setting Off Line StatusTesting and Resetting the Board Performing a Loop Back Test Viewing LiveGateway Board Statistics Viewing the Post ResultViewing Board Settings and Version Information Placing Calls through LiveGateway Using PictureTel LiveGatewayDtmf Calls Outgoing CallsIncoming Calls DtmfOperator-assisted Calls Sample ConfigurationAlways Use Operator Station Feature Page Changing an Operator Station Using the LiveGateway Audio Clip RecorderManaging Operator Station Information Adding an Operator StationConnect Message Audio ClipsWelcome Message Current Position Audio Clip StatisticsMaximum Length Current LengthProcedure for Using the LiveGateway Audio Clip Recorder Select Audio File Folder Menu BarSpid Line Information for Isdn BRI ServiceAT&T 5ESS Switch Line Information Requirements For National Isdn For Custom Isdn ServiceRequirements For National Isdn For Custom Isdn Service Northern Telecom DMS-100 Switch Line InformationProvllc Cmdata Line Information for the Siemens SwitchBchct Ibchct CMDFRSA1 CAT IBA Bchdn BcdnCmdbchr Tspdnct Terminal Service Profile DataObchct Chrg COS Crblim FRSA1 EQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSPEuropean Line Information Access DataInformation You Can Provide to Your Telephone Company Switch Type Number Type Number PlanOrdering Isdn Service in the United States B1 Serv B2 Serv 5E8 or Higher NI2 1DNHigher NI1 2 DNs DSL CLSNational ISDN-1 NI-1 Load BCS-35 DMS100 Switch InformationCustom Load BCS-33 PVC-1 Page Ewsd NI1 Switch Information Page Port Base Address Settings Off Switch PositionPort Base Address hexadecimal 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Event Log Format Using The LiveGateway Event LogViewing the Event Log to Troubleshoot LiveGateway Location of Event LogEvent Description Probable Cause Possible Code Solution Using the LiveGateway Event Log InformationSDC NameDescription Possible Cause Accounting MessagesAwaiting CS Disc SolutionCode Awaiting Ticl Stop Event Description Possible Cause Possible Solution CodeEvent Description Probable Cause Possible Solution Minor Alarm MessagesEvent Description Code Major Alarm MessagesPossible Solution Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Unassigned number Isdn Cause CodesCode Name Number UnallocatedPage Page Status Inquiry Page Page CUG Page Page Viewing Statistics Using LiveManager to Troubleshoot LiveGatewayStatistics Loopback Test Diagnostic TestsSnmp M Power On Self TestViewing Board Settings and Versions Post Code Description Viewing LiveGateway Post ResultsPage Probable Causes Resolving LiveGateway ProblemsMost Commonly Encountered Problems Problem Cant Start LiveGateway ServiceCheck and/or What You Should Check and/or Verify Possible SolutionsSolutions What You ShouldCheck and/or Verify Problem LiveGateway Starts, Then FailsProblem LiveGateway Starts, Downloads, But Is Not Online What You Should Check Problem LiveGateway Online, But Cant Make Or Receive CallsProblem Can Call Out To WAN, Cant Call Probable Causes What You Should Check and/or VerifyProblem Can Call In From WAN, Cant Call Out Ordering Components Returning Components Contacting Technical SupportWeb Copyright 1998, PictureTel Corporation. All rights reserved

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