PictureTel 3.1 appendix Upgrading your version of LiveGateway, Contents of Server Product Kit

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•H.261 video translation (packets <--> streams)

•T.120 data sharing

•Extensive logging capability

•Configured and maintained at the local server console, or through LiveManager via SNMP

LiveGateway lets LiveLAN and NetConference H.323 Multipoint Server users place and receive calls to/from H.320-compliant desktop and group systems such as PictureTel's Live50, Live100, Live200 desktops, SwiftSite, Venue and Concorde as well as other vendors' H.320-compliant systems. Through LiveGateway, LiveLAN users can even call an H.320 MCU (multipoint control unit) such as PictureTel's Montage and Prism and participate in an H.320 continuous presence multipoint conference. LiveGateway also supports T.120 data collaboration on supported endpoints.

Using a single, full length ISA/EISA board, LiveGateway installs into any Windows NT 4.0 TCP/IP server or workstation. You can install up to four gateway boards per platform, as determined by the hardware configuration (CPU speed and RAM) of your server.

With LiveGateway installed and connected to your ISDN network, LiveLAN users as well as other H.323- compliant users can directly dial the ISDN video numbers of any H.320 user using LiveLAN's dial pad. In turn, H.320 users outside the LAN can call LiveLAN users using either DTMF dialing or via an operator station. LiveGateway also gives LiveLAN users at different sites the ability to call each other across ISDN. This is ideal for situations where the routed link between these sites is low-speed, or heavily congested.

With LiveGateway, LiveLAN users and other H.323 users can participate in audio, video, and data calls with any H.320 videoconferencing system inside or outside their own LAN.

LiveGateway also supports the PictureTel 330 NetConference Multipoint Server Software product. When NetConference is used with LiveGateway, users of NetConference can place calls to H.320 users or place calls to a NetConference conference room by specifying the conference room's Terminal ID.

Upgrading your version of LiveGateway

It is not necessary to deinstall previous versions of LiveGateway. All configuration information from previous versions will be maintained. However, if you are upgrading from an earlier release of LiveGateway (before version 3.0), you may need to enter a gateway prefix and a dialing prefix.

Contents of Server Product Kit

Each LiveGateway server product kit contains the following items:

•LiveGateway Hardware Installation Guide.

•LiveGateway CD-ROM (contains the software and online help, the online version (HTML format) of the installation guide, an Adobe Acrobat Reader PDF version of the installation guide, and the release notes).

•LiveGateway full-length ISA/EISA board.

•ISDN cable.

•LiveGateway Bootup diagnostic diskette.

If your kit doesn't have all of these items, please contact your PictureTel sales representative.

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Contents Appendix B Appendix a Appendix C Introducing PictureTel LiveGateway Overview Features of LiveGateway What is LiveGateway?Before You Begin Contents of Server Product Kit Upgrading your version of LiveGatewayLiveGateway Documentation System RequirementsHardware Requirements Number Boards Server RequirementSoftware Requirements Snmp ServiceIsdn BRI Line Board Configuration Information AT&T 5ESSInstallation Location Installation PreviewRelated Documentation Using the Windows NT Diagnostics Installing LiveGateway BoardsFinding and Resolving I/O and IRQ Conflicts Resetting DIP Switches Port Base Address SettingsIRQ Settings Installing the LiveGateway Board Power On Self Test PostRunning Bootup Board Diagnostics Field Description Default Preparing Board Configuration InformationSpid 1 Spid MSN Installing Additional BoardsMSN2 Removing LiveGateway Boards Before You Begin Installing the LiveGateway SoftwareUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Accessing the LiveGateway Configuration Screen Configuring LiveGateway BoardsEntering LiveGateway Configuration Information Interrupt AddressGateway Prefix Interface Isdn BRI ConfigurationDialing Prefix Switch Types Switch Type Number SPIDs MSNs PlanVN3 NTTNumber Plan Number TypeNET1 IsdnGatekeeper StateAlways Use Operator Exiting Setup Enabling AutoStart Enabling SnmpPage Running the Configuration Utility Accessing the LiveGateway Audio Clip RecorderStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Snmp Service Using the LiveGateway Snmp ManagerLiveGateway Snmp Manager Window FileSaving the Window Layout & Position View Operations HelpConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Deleting Servers Changing Server InformationOpening a LiveGateway Server LiveGateway Server WindowWorking with the LiveGateway Server Window Gateway Boards TabSettings Tab Using the Menu bar Menu Bar Selection File View Operations Help DescriptionMonitoring LiveGateway Status On LineOff Line Self TestConfiguring the Isdn BRI DisabledFail CallSetting On Line Status Testing and Resetting the Board Setting Off Line StatusPerforming a Self Test Performing a Loop Back Test Viewing the Post Result Viewing LiveGateway Board StatisticsViewing Board Settings and Version Information Using PictureTel LiveGateway Placing Calls through LiveGatewayOutgoing Calls Incoming CallsDtmf Dtmf CallsAlways Use Operator Station Feature Sample ConfigurationOperator-assisted Calls Page Using the LiveGateway Audio Clip Recorder Managing Operator Station InformationAdding an Operator Station Changing an Operator StationWelcome Message Audio ClipsConnect Message Audio Clip Statistics Maximum LengthCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Menu Bar Select Audio File FolderLine Information for Isdn BRI Service AT&T 5ESS Switch Line InformationRequirements For National Isdn For Custom Isdn Service SpidNorthern Telecom DMS-100 Switch Line Information Requirements For National Isdn For Custom Isdn ServiceLine Information for the Siemens Switch Provllc CmdataCMD FRSA1CAT IBA Bchdn Bcdn Bchct IbchctTerminal Service Profile Data Obchct Chrg COS Crblim FRSA1EQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctAccess Data European Line InformationOrdering Isdn Service in the United States Switch Type Number Type Number PlanInformation You Can Provide to Your Telephone Company 5E8 or Higher NI2 1DN Higher NI1 2 DNsDSL CLS B1 Serv B2 ServCustom Load BCS-33 PVC-1 DMS100 Switch InformationNational ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Port Base Address hexadecimal Switch PositionOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Using The LiveGateway Event Log Viewing the Event Log to Troubleshoot LiveGatewayLocation of Event Log Event Log FormatUsing the LiveGateway Event Log Information Event Description Probable Cause Possible Code SolutionName SDCAccounting Messages Description Possible CauseCode SolutionAwaiting CS Disc Event Description Possible Cause Possible Solution Code Awaiting Ticl StopMinor Alarm Messages Event Description Probable Cause Possible SolutionPossible Solution Major Alarm MessagesEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Isdn Cause Codes Code Name NumberUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Statistics Using LiveManager to Troubleshoot LiveGatewayViewing Statistics Diagnostic Tests Loopback TestPower On Self Test Snmp MViewing Board Settings and Versions Viewing LiveGateway Post Results Post Code DescriptionPage Resolving LiveGateway Problems Most Commonly Encountered ProblemsProblem Cant Start LiveGateway Service Probable CausesWhat You Should Check and/or Verify Possible Solutions SolutionsWhat You Should Check and/orProblem LiveGateway Starts, Downloads, But Is Not Online Problem LiveGateway Starts, Then FailsCheck and/or Verify Problem LiveGateway Online, But Cant Make Or Receive Calls Problem Can Call Out To WAN, Cant CallProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Web Contacting Technical SupportOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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