PictureTel 3.1 appendix Problem LiveGateway Starts, Then Fails, Check and/or Verify

Page 105

installed).

Problem: LiveGateway Starts, Then Fails

Use the following checklist to quickly identify and resolve this problem.

 

 

 

 

 

 

 

 

 

•

POST failure.

 

 

Probable Causes:

 

• POST successful, but card not responding.

 

 

 

•

Missing download file.

 

 

 

 

• Download timeout/possible hardware failure with ISA access.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What You Should

 

•

Look at LiveGateway log file for error messages.

 

 

Check and/or

 

 

 

 

 

 

 

 

Verify:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• POST failure: Get a new card.

 

 

Possible

 

• POST successful, but card not responding: Try another IRQ.

 

 

 

•

Missing download file: Reinstall software.

 

 

Solutions:

 

•

Download timeout/possible hardware failure with ISA access:

 

 

 

 

 

Try Bootup Board diagnostics. If failure detected, get a new

 

 

 

 

 

card. If no failure detected, provide PictureTel with server

 

 

 

 

 

hardware information.

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem: LiveGateway Starts, Downloads, But Is Not Online

Use the following checklist to quickly identify and resolve this problem.

 

 

 

 

 

 

 

Probable Causes:

 

• LiveManager Application is not active.

 

 

 

•

LiveManager Application rejects registration attempt.

 

 

 

 

• LiveManager not entered during LiveGateway

 

 

 

 

 

configuration.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Is LiveManager application running?

 

 

What You Should

 

• Has LiveManager been configured to recognize the

 

 

 

 

LiveGateway server (LiveManager network topology)?

 

 

Check and/or Verify:

 

 

 

 

 

•

Has the LiveManager been configured by the

 

 

 

 

 

 

 

 

 

LiveGateway configuration utility (via the Gatekeeper

 

 

 

 

 

button)?

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 104 Page 106
Image 105
Page 104 Page 106
Contents Appendix a Appendix BAppendix C Introducing PictureTel LiveGateway Overview What is LiveGateway? Features of LiveGatewayBefore You Begin Upgrading your version of LiveGateway Contents of Server Product KitSystem Requirements LiveGateway DocumentationHardware Requirements Number Boards Server RequirementSnmp Service Software RequirementsIsdn BRI Line AT&T 5ESS Board Configuration InformationInstallation Preview Installation LocationRelated Documentation Installing LiveGateway Boards Using the Windows NT DiagnosticsFinding and Resolving I/O and IRQ Conflicts Port Base Address Settings Resetting DIP SwitchesIRQ Settings Power On Self Test Post Installing the LiveGateway BoardRunning Bootup Board Diagnostics Preparing Board Configuration Information Field Description DefaultSpid 1 Spid Installing Additional Boards MSNMSN2 Removing LiveGateway Boards Installing the LiveGateway Software Before You BeginUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Configuring LiveGateway Boards Accessing the LiveGateway Configuration ScreenEntering LiveGateway Configuration Information Address InterruptInterface Isdn BRI Configuration Gateway PrefixDialing Prefix Switch Type Number SPIDs MSNs Plan Switch TypesVN3 NTTNumber Type Number PlanNET1 IsdnState GatekeeperAlways Use Operator Enabling AutoStart Enabling Snmp Exiting SetupPage Accessing the LiveGateway Audio Clip Recorder Running the Configuration UtilityStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Using the LiveGateway Snmp Manager Snmp ServiceLiveGateway Snmp Manager Window FileView Operations Help Saving the Window Layout & PositionConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Changing Server Information Deleting ServersLiveGateway Server Window Opening a LiveGateway ServerGateway Boards Tab Working with the LiveGateway Server WindowSettings Tab Menu Bar Selection File View Operations Help Description Using the Menu barOn Line Monitoring LiveGateway StatusOff Line Self TestDisabled Configuring the Isdn BRIFail CallSetting On Line Status Setting Off Line Status Testing and Resetting the BoardPerforming a Self Test Performing a Loop Back Test Viewing LiveGateway Board Statistics Viewing the Post ResultViewing Board Settings and Version Information Placing Calls through LiveGateway Using PictureTel LiveGatewayIncoming Calls Outgoing CallsDtmf Dtmf CallsSample Configuration Always Use Operator Station FeatureOperator-assisted Calls Page Managing Operator Station Information Using the LiveGateway Audio Clip RecorderAdding an Operator Station Changing an Operator StationAudio Clips Welcome MessageConnect Message Maximum Length Audio Clip StatisticsCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Select Audio File Folder Menu BarAT&T 5ESS Switch Line Information Line Information for Isdn BRI ServiceRequirements For National Isdn For Custom Isdn Service SpidRequirements For National Isdn For Custom Isdn Service Northern Telecom DMS-100 Switch Line InformationProvllc Cmdata Line Information for the Siemens SwitchFRSA1 CMDCAT IBA Bchdn Bcdn Bchct IbchctObchct Chrg COS Crblim FRSA1 Terminal Service Profile DataEQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctEuropean Line Information Access DataSwitch Type Number Type Number Plan Ordering Isdn Service in the United StatesInformation You Can Provide to Your Telephone Company Higher NI1 2 DNs 5E8 or Higher NI2 1DNDSL CLS B1 Serv B2 ServDMS100 Switch Information Custom Load BCS-33 PVC-1National ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Switch Position Port Base Address hexadecimalOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Viewing the Event Log to Troubleshoot LiveGateway Using The LiveGateway Event LogLocation of Event Log Event Log FormatEvent Description Probable Cause Possible Code Solution Using the LiveGateway Event Log InformationSDC NameDescription Possible Cause Accounting MessagesSolution CodeAwaiting CS Disc Awaiting Ticl Stop Event Description Possible Cause Possible Solution CodeEvent Description Probable Cause Possible Solution Minor Alarm MessagesMajor Alarm Messages Possible SolutionEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Code Name Number Isdn Cause CodesUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Using LiveManager to Troubleshoot LiveGateway StatisticsViewing Statistics Loopback Test Diagnostic TestsSnmp M Power On Self TestViewing Board Settings and Versions Post Code Description Viewing LiveGateway Post ResultsPage Most Commonly Encountered Problems Resolving LiveGateway ProblemsProblem Cant Start LiveGateway Service Probable CausesSolutions What You Should Check and/or Verify Possible SolutionsWhat You Should Check and/orProblem LiveGateway Starts, Then Fails Problem LiveGateway Starts, Downloads, But Is Not OnlineCheck and/or Verify Problem Can Call Out To WAN, Cant Call Problem LiveGateway Online, But Cant Make Or Receive CallsProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Contacting Technical Support WebOrdering Components Returning Components Copyright 1998, PictureTel Corporation. All rights reserved
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