PictureTel 3.1 appendix Installing LiveGateway Boards, Finding and Resolving I/O and IRQ Conflicts

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Installing LiveGateway Boards

Overview

You can install as many as four LiveGateway boards in one Windows NT server. Each board provides one H.323 to H.320 connection. The following information describes how to install and remove LiveGateway boards. The procedures for installing a LiveGateway board are summarized as follows:

•Determine your LiveGateway I/O and IRQ settings, and resolve any conflicts.

•Install the LiveGateway board(s).

•Prepare the board configuration information that you will need during the software installation.

The LiveGateway board installation and removal information is organized into the following topics. Click on the appropriate topic to obtain more information about it.

•Finding and resolving I/O and IRQ Conflicts

•Using the Windows NT Diagnostics

•I/O Port Base Address Settings

•Resetting DIP Switches

•IRQ Settings

•Installing the LiveGateway Board

•Power On Self Test (POST)

•Running Bootup Board Diagnostics

•Preparing Board Configuration Information

•Installing Additional Boards

•Removing LiveGateway Boards

Finding and Resolving I/O and IRQ Conflicts

Before you install the LiveGateway board, make sure the default I/O settings do not conflict with other settings that are currently in use on your server.

Using the Windows NT Diagnostics

The Windows NT diagnostic program provides a utility for finding available I/O and IRQ address settings. Perform the following procedure to check the server’s current settings using the Windows NT diagnostics:

1.Click the Windows NT Start button. Select Programs ->Administrative Tools - >Windows NT Diagnostics.

2.Click the Resources tab.

3.Click the IRQ button. Check the list to determine which addresses are free (for example, 5, 7, 9, and 15).

4.Click the I/O Port button. Check the list to determine which addresses are free (for example, 380)

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Contents Appendix a Appendix BAppendix C Introducing PictureTel LiveGateway Overview What is LiveGateway? Features of LiveGatewayBefore You Begin Upgrading your version of LiveGateway Contents of Server Product KitSystem Requirements LiveGateway DocumentationHardware Requirements Number Boards Server Requirement Snmp Service Software Requirements Isdn BRI Line AT&T 5ESS Board Configuration InformationInstallation Preview Installation LocationRelated Documentation Installing LiveGateway Boards Using the Windows NT DiagnosticsFinding and Resolving I/O and IRQ Conflicts Port Base Address Settings Resetting DIP SwitchesIRQ Settings Power On Self Test Post Installing the LiveGateway BoardRunning Bootup Board Diagnostics Preparing Board Configuration Information Field Description DefaultSpid 1 Spid Installing Additional Boards MSNMSN2 Removing LiveGateway Boards Installing the LiveGateway Software Before You BeginUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Configuring LiveGateway Boards Accessing the LiveGateway Configuration ScreenEntering LiveGateway Configuration Information Address InterruptInterface Isdn BRI Configuration Gateway PrefixDialing Prefix Switch Type Number SPIDs MSNs Plan Switch TypesVN3 NTTNumber Type Number PlanNET1 IsdnState GatekeeperAlways Use Operator Enabling AutoStart Enabling Snmp Exiting SetupPage Accessing the LiveGateway Audio Clip Recorder Running the Configuration UtilityStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Using the LiveGateway Snmp Manager Snmp ServiceLiveGateway Snmp Manager Window FileView Operations Help Saving the Window Layout & PositionConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Changing Server Information Deleting ServersLiveGateway Server Window Opening a LiveGateway ServerGateway Boards Tab Working with the LiveGateway Server WindowSettings Tab Menu Bar Selection File View Operations Help Description Using the Menu barOn Line Monitoring LiveGateway StatusOff Line Self TestDisabled Configuring the Isdn BRIFail CallSetting On Line Status Setting Off Line Status Testing and Resetting the BoardPerforming a Self Test Performing a Loop Back Test Viewing LiveGateway Board Statistics Viewing the Post ResultViewing Board Settings and Version Information Placing Calls through LiveGateway Using PictureTel LiveGatewayIncoming Calls Outgoing CallsDtmf Dtmf CallsSample Configuration Always Use Operator Station FeatureOperator-assisted Calls Page Managing Operator Station Information Using the LiveGateway Audio Clip RecorderAdding an Operator Station Changing an Operator StationAudio Clips Welcome MessageConnect Message Maximum Length Audio Clip StatisticsCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Select Audio File Folder Menu BarAT&T 5ESS Switch Line Information Line Information for Isdn BRI ServiceRequirements For National Isdn For Custom Isdn Service SpidRequirements For National Isdn For Custom Isdn Service Northern Telecom DMS-100 Switch Line InformationProvllc Cmdata Line Information for the Siemens SwitchFRSA1 CMDCAT IBA Bchdn Bcdn Bchct IbchctObchct Chrg COS Crblim FRSA1 Terminal Service Profile DataEQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctEuropean Line Information Access DataSwitch Type Number Type Number Plan Ordering Isdn Service in the United StatesInformation You Can Provide to Your Telephone Company Higher NI1 2 DNs 5E8 or Higher NI2 1DNDSL CLS B1 Serv B2 ServDMS100 Switch Information Custom Load BCS-33 PVC-1National ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Switch Position Port Base Address hexadecimalOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Viewing the Event Log to Troubleshoot LiveGateway Using The LiveGateway Event LogLocation of Event Log Event Log FormatEvent Description Probable Cause Possible Code Solution Using the LiveGateway Event Log InformationSDC NameDescription Possible Cause Accounting MessagesSolution CodeAwaiting CS Disc Awaiting Ticl Stop Event Description Possible Cause Possible Solution CodeEvent Description Probable Cause Possible Solution Minor Alarm MessagesMajor Alarm Messages Possible SolutionEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Code Name Number Isdn Cause CodesUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Using LiveManager to Troubleshoot LiveGateway StatisticsViewing Statistics Loopback Test Diagnostic TestsSnmp M Power On Self TestViewing Board Settings and Versions Post Code Description Viewing LiveGateway Post ResultsPage Most Commonly Encountered Problems Resolving LiveGateway ProblemsProblem Cant Start LiveGateway Service Probable CausesSolutions What You Should Check and/or Verify Possible SolutionsWhat You Should Check and/orProblem LiveGateway Starts, Then Fails Problem LiveGateway Starts, Downloads, But Is Not OnlineCheck and/or Verify Problem Can Call Out To WAN, Cant Call Problem LiveGateway Online, But Cant Make Or Receive CallsProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Contacting Technical Support WebOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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