PictureTel 3.1 appendix What You Should Check and/or Verify Possible Solutions

Page 104

What You Should Check and/or Verify:

Possible Solutions:

•Was installation from CD ROM successful?

•Did you configure and enable any boards via the configuration utility?

•After you started the application, did any error messages appear on the screen?

•Does LiveGateway log have any messages pointing to a possible IRQ or I/O conflict?

•Reinstall software.

•Run LiveGateway configuration utility to add/enable board.

•Select another IRQ or I/O address (check in Windows NT Diagnostics for resource usage).

Problem: Can't Add LiveGateway to LiveGateway SNMP Manager Console

Use the following checklist to quickly identify and resolve this problem.

 

 

 

 

 

 

 

 

 

• Wrong IP address of server.

 

 

Probable Causes:

 

•

SNMP not running on server and/or client.

 

 

 

 

 

 

 

 

• LiveGateway not configured to run SNMP.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What You Should

 

•

Is the SNMP Service installed and running on the server?

 

 

Check and/or

 

•

Is SNMP running on the client?

 

 

Verify:

 

•

Is SNMP enabled on the LiveGateway?

 

 

 

 

• How did you obtain the IP address of the server?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Install SNMP Service on NT system and ensure it is running.

 

 

Possible

 

• Enable SNMP for LiveGateway via LiveGateway

 

 

 

 

configuration utility.

 

 

Solutions:

 

•

Enter valid IP address for LiveGateway server when adding

 

 

 

 

 

LiveGateways to the LiveManager console (check Network

 

 

 

 

 

 

 

 

 

 

 

 

 

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Contents Appendix C Appendix aAppendix B Introducing PictureTel LiveGateway Overview Before You Begin What is LiveGateway?Features of LiveGateway Contents of Server Product Kit Upgrading your version of LiveGatewayLiveGateway Documentation System RequirementsHardware Requirements Number Boards Server RequirementIsdn BRI Line Snmp ServiceSoftware Requirements Board Configuration Information AT&T 5ESSRelated Documentation Installation PreviewInstallation Location Finding and Resolving I/O and IRQ Conflicts Installing LiveGateway BoardsUsing the Windows NT Diagnostics IRQ Settings Port Base Address SettingsResetting DIP Switches Installing the LiveGateway Board Power On Self Test PostRunning Bootup Board Diagnostics Spid 1 Spid Preparing Board Configuration InformationField Description Default MSN2 Installing Additional BoardsMSN Removing LiveGateway Boards Upgrading from a Previous Version of LiveGateway Installing the LiveGateway SoftwareBefore You Begin Installing the LiveGateway Software Page Entering LiveGateway Configuration Information Configuring LiveGateway BoardsAccessing the LiveGateway Configuration Screen Interrupt AddressDialing Prefix Interface Isdn BRI ConfigurationGateway Prefix Switch Types Switch Type Number SPIDs MSNs PlanVN3 NTTNumber Plan Number TypeNET1 IsdnAlways Use Operator StateGatekeeper Exiting Setup Enabling AutoStart Enabling SnmpPage Running the Configuration Utility Accessing the LiveGateway Audio Clip RecorderStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Snmp Service Using the LiveGateway Snmp ManagerLiveGateway Snmp Manager Window FileSaving the Window Layout & Position View Operations HelpConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Deleting Servers Changing Server InformationOpening a LiveGateway Server LiveGateway Server WindowWorking with the LiveGateway Server Window Gateway Boards TabSettings Tab Using the Menu bar Menu Bar Selection File View Operations Help DescriptionMonitoring LiveGateway Status On LineOff Line Self TestConfiguring the Isdn BRI DisabledFail CallSetting On Line Status Performing a Self Test Setting Off Line StatusTesting and Resetting the Board Performing a Loop Back Test Viewing the Post Result Viewing LiveGateway Board StatisticsViewing Board Settings and Version Information Using PictureTel LiveGateway Placing Calls through LiveGatewayOutgoing Calls Incoming CallsDtmf Dtmf CallsOperator-assisted Calls Sample ConfigurationAlways Use Operator Station Feature Page Using the LiveGateway Audio Clip Recorder Managing Operator Station InformationAdding an Operator Station Changing an Operator StationConnect Message Audio ClipsWelcome Message Audio Clip Statistics Maximum LengthCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Menu Bar Select Audio File FolderLine Information for Isdn BRI Service AT&T 5ESS Switch Line InformationRequirements For National Isdn For Custom Isdn Service SpidNorthern Telecom DMS-100 Switch Line Information Requirements For National Isdn For Custom Isdn ServiceLine Information for the Siemens Switch Provllc CmdataCMD FRSA1CAT IBA Bchdn Bcdn Bchct IbchctTerminal Service Profile Data Obchct Chrg COS Crblim FRSA1EQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctAccess Data European Line InformationInformation You Can Provide to Your Telephone Company Switch Type Number Type Number PlanOrdering Isdn Service in the United States 5E8 or Higher NI2 1DN Higher NI1 2 DNsDSL CLS B1 Serv B2 ServNational ISDN-1 NI-1 Load BCS-35 DMS100 Switch InformationCustom Load BCS-33 PVC-1 Page Ewsd NI1 Switch Information Page Port Base Address Settings Off Switch PositionPort Base Address hexadecimal 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Using The LiveGateway Event Log Viewing the Event Log to Troubleshoot LiveGatewayLocation of Event Log Event Log FormatUsing the LiveGateway Event Log Information Event Description Probable Cause Possible Code SolutionName SDCAccounting Messages Description Possible CauseAwaiting CS Disc SolutionCode Event Description Possible Cause Possible Solution Code Awaiting Ticl StopMinor Alarm Messages Event Description Probable Cause Possible SolutionEvent Description Code Major Alarm MessagesPossible Solution Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Isdn Cause Codes Code Name NumberUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Viewing Statistics Using LiveManager to Troubleshoot LiveGatewayStatistics Diagnostic Tests Loopback TestPower On Self Test Snmp MViewing Board Settings and Versions Viewing LiveGateway Post Results Post Code DescriptionPage Resolving LiveGateway Problems Most Commonly Encountered ProblemsProblem Cant Start LiveGateway Service Probable CausesWhat You Should Check and/or Verify Possible Solutions SolutionsWhat You Should Check and/orCheck and/or Verify Problem LiveGateway Starts, Then FailsProblem LiveGateway Starts, Downloads, But Is Not Online Problem LiveGateway Online, But Cant Make Or Receive Calls Problem Can Call Out To WAN, Cant CallProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Ordering Components Returning Components Contacting Technical SupportWeb Copyright 1998, PictureTel Corporation. All rights reserved
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PictureTel 3.1 is a landmark software release that revolutionized the realm of video conferencing and remote communication technology in the late 1990s. Emerging from the need for effective and efficient communication in professional environments, PictureTel 3.1 combined innovative technologies and user-friendly features to facilitate high-quality video interactions.

One of the standout features of PictureTel 3.1 is its advanced video compression technology. By utilizing the H.261 standard, it enabled high-quality video transmissions over low-bandwidth connections, making it accessible for a wider audience. This capability paved the way for organizations to implement video conferencing without needing extensive infrastructure investments. The software's ability to dynamically adjust video quality based on available bandwidth ensured smooth sessions, minimizing interruptions and enhancing user experience.

Additionally, PictureTel 3.1 introduced a user-friendly interface that emphasized simplicity and ease of use. This intuitive design allowed users to initiate and manage video conferences effortlessly. The software supported a variety of input devices, including USB cameras, which expanded its compatibility across different hardware platforms. Users could easily connect to meetings with just a few clicks, which was revolutionary for companies looking to adopt remote communication solutions.

Another hallmark of PictureTel 3.1 was its robust multi-point capabilities. This meant that multiple participants could join a single conference, facilitating collaboration among teams dispersed across different locations. The software supported various layouts for video feeds, allowing users to customize their viewing experience according to their preferences and requirements.

Moreover, PictureTel 3.1 integrated seamlessly with existing telephone systems and other communication tools. This capacity for interoperability meant that organizations could combine traditional voice communication with modern video conferencing, creating a holistic communication experience. Features like screen sharing and document collaboration further enriched meetings, providing teams with the tools necessary for effective communication and teamwork.

In conclusion, PictureTel 3.1 exemplified the potential of video conferencing technologies during its time. Its innovative features, including advanced video compression, user-friendly interface, robust multi-point capabilities, and seamless integration with existing systems, set the foundation for future advancements in remote communication. As organizations increasingly embraced remote work and global collaboration, PictureTel 3.1 played a critical role in transforming how businesses communicate, paving the way for modern video conferencing solutions today.
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