PictureTel 3.1 Preparing Board Configuration Information, Field Description Default, Spid 1 Spid

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If the "Diagnostics FAILED" message appears, contact PictureTel Customer support or your service provider.

4.Enter the I/O address that corresponds to your DIP switch settings when the following prompt is displayed: "Enter I/O address in HEX."

5.The diagnostics run again.

If the I/O address is correct, and the "ALL Test Pass" message appears, remove the diagnostic diskette, restart your computer, and install the LiveGateway software, as described in Installing the LiveGateway Software.

If the I/O address is correct, and the "ISA bus communication failure" message appears again, contact PictureTel Customer Support.

Preparing Board Configuration Information

The following table describes the information required to configure the LiveGateway board. The fields identified in this table are displayed on the LiveGateway Configuration Screen when you install the LiveGateway software. Review the following table to prepare configuration information before you install the software. Refer to Installing the LiveGateway Software for instructions on installing the software and configuring the system.

Field

Description

Default

Interrupt

I/O Address

Interface

Gateway Prefix

Dialing Prefix

The interrupt request used for the board, commonly known as IRQ.

The setting of the I/O Port Address switch. The ISDN BRI.

The number that precedes any dialing information when calling through a LiveGateway (it must be the same Gateway Prefix as that set in LiveManager).

Any number or group of numbers to be put in front of a dial string in order to dial out to the ISDN.

15

380 BRI

9

None

Switch Type

 

The switch type used for making a connection.

 

 

 

 

 

 

Number Plan

 

The network service used by conferencing calls.

 

 

 

 

 

 

Number Type

 

The type of service used.

 

 

 

AT&T 5ESS Point to Point

Determined by your telephone service provider.

Determined by your telephone service provider.

SPID 1 SPID 2

Service Provider IDs.

Determined by your telephone service provider.

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Contents Appendix B Appendix aAppendix C Introducing PictureTel LiveGateway Overview Features of LiveGateway What is LiveGateway?Before You Begin Upgrading your version of LiveGateway Contents of Server Product KitSystem Requirements LiveGateway DocumentationHardware Requirements Number Boards Server RequirementSoftware Requirements Snmp ServiceIsdn BRI Line AT&T 5ESS Board Configuration InformationInstallation Location Installation PreviewRelated Documentation Using the Windows NT Diagnostics Installing LiveGateway BoardsFinding and Resolving I/O and IRQ Conflicts Resetting DIP Switches Port Base Address Settings IRQ Settings Power On Self Test Post Installing the LiveGateway BoardRunning Bootup Board Diagnostics Field Description Default Preparing Board Configuration InformationSpid 1 Spid MSN Installing Additional BoardsMSN2 Removing LiveGateway Boards Before You Begin Installing the LiveGateway SoftwareUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Accessing the LiveGateway Configuration Screen Configuring LiveGateway BoardsEntering LiveGateway Configuration Information Address InterruptGateway Prefix Interface Isdn BRI ConfigurationDialing Prefix Switch Type Number SPIDs MSNs Plan Switch TypesVN3 NTTNumber Type Number PlanNET1 IsdnGatekeeper StateAlways Use Operator Enabling AutoStart Enabling Snmp Exiting SetupPage Accessing the LiveGateway Audio Clip Recorder Running the Configuration UtilityStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Using the LiveGateway Snmp Manager Snmp ServiceLiveGateway Snmp Manager Window FileView Operations Help Saving the Window Layout & PositionConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Changing Server Information Deleting ServersLiveGateway Server Window Opening a LiveGateway ServerGateway Boards Tab Working with the LiveGateway Server WindowSettings Tab Menu Bar Selection File View Operations Help Description Using the Menu barOn Line Monitoring LiveGateway StatusOff Line Self TestDisabled Configuring the Isdn BRIFail CallSetting On Line Status Testing and Resetting the Board Setting Off Line StatusPerforming a Self Test Performing a Loop Back Test Viewing LiveGateway Board Statistics Viewing the Post ResultViewing Board Settings and Version Information Placing Calls through LiveGateway Using PictureTel LiveGatewayIncoming Calls Outgoing CallsDtmf Dtmf CallsAlways Use Operator Station Feature Sample ConfigurationOperator-assisted Calls Page Managing Operator Station Information Using the LiveGateway Audio Clip RecorderAdding an Operator Station Changing an Operator StationWelcome Message Audio ClipsConnect Message Maximum Length Audio Clip StatisticsCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Select Audio File Folder Menu BarAT&T 5ESS Switch Line Information Line Information for Isdn BRI ServiceRequirements For National Isdn For Custom Isdn Service SpidRequirements For National Isdn For Custom Isdn Service Northern Telecom DMS-100 Switch Line InformationProvllc Cmdata Line Information for the Siemens SwitchFRSA1 CMDCAT IBA Bchdn Bcdn Bchct IbchctObchct Chrg COS Crblim FRSA1 Terminal Service Profile DataEQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctEuropean Line Information Access DataOrdering Isdn Service in the United States Switch Type Number Type Number PlanInformation You Can Provide to Your Telephone Company Higher NI1 2 DNs 5E8 or Higher NI2 1DNDSL CLS B1 Serv B2 ServCustom Load BCS-33 PVC-1 DMS100 Switch InformationNational ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Port Base Address hexadecimal Switch PositionOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Viewing the Event Log to Troubleshoot LiveGateway Using The LiveGateway Event LogLocation of Event Log Event Log FormatEvent Description Probable Cause Possible Code Solution Using the LiveGateway Event Log InformationSDC NameDescription Possible Cause Accounting MessagesCode SolutionAwaiting CS Disc Awaiting Ticl Stop Event Description Possible Cause Possible Solution CodeEvent Description Probable Cause Possible Solution Minor Alarm MessagesPossible Solution Major Alarm MessagesEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Code Name Number Isdn Cause CodesUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Statistics Using LiveManager to Troubleshoot LiveGatewayViewing Statistics Loopback Test Diagnostic TestsSnmp M Power On Self TestViewing Board Settings and Versions Post Code Description Viewing LiveGateway Post ResultsPage Most Commonly Encountered Problems Resolving LiveGateway ProblemsProblem Cant Start LiveGateway Service Probable CausesSolutions What You Should Check and/or Verify Possible SolutionsWhat You Should Check and/orProblem LiveGateway Starts, Downloads, But Is Not Online Problem LiveGateway Starts, Then FailsCheck and/or Verify Problem Can Call Out To WAN, Cant Call Problem LiveGateway Online, But Cant Make Or Receive CallsProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Web Contacting Technical SupportOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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