PictureTel 3.1 appendix Installing the LiveGateway Software

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Installing the LiveGateway Software

To install the LiveGateway software:

1.Insert the LiveGateway CD-ROM into the CD drive.

2.Click the Windows NT Start button on your desktop, and choose Run... The Run dialog box is displayed.

3.Type d:\disk1\setup, and click OK (for CD), where d: represents the drive letter associated with your CD. The LiveGateway Welcome screen is displayed.

4.Click Next > to proceed with the installation, or click Cancel to stop the installation. If you proceed, the Choose Destination Path screen is displayed.

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Contents Appendix C Appendix aAppendix B Introducing PictureTel LiveGateway Overview Before You Begin What is LiveGateway?Features of LiveGateway Upgrading your version of LiveGateway Contents of Server Product KitSystem Requirements LiveGateway DocumentationHardware Requirements Number Boards Server RequirementIsdn BRI Line Snmp ServiceSoftware Requirements AT&T 5ESS Board Configuration InformationRelated Documentation Installation PreviewInstallation Location Finding and Resolving I/O and IRQ Conflicts Installing LiveGateway BoardsUsing the Windows NT Diagnostics IRQ Settings Port Base Address SettingsResetting DIP Switches Power On Self Test Post Installing the LiveGateway BoardRunning Bootup Board Diagnostics Spid 1 Spid Preparing Board Configuration InformationField Description Default MSN2 Installing Additional Boards MSN Removing LiveGateway Boards Upgrading from a Previous Version of LiveGateway Installing the LiveGateway SoftwareBefore You Begin Installing the LiveGateway Software Page Entering LiveGateway Configuration Information Configuring LiveGateway BoardsAccessing the LiveGateway Configuration Screen Address InterruptDialing Prefix Interface Isdn BRI ConfigurationGateway Prefix Switch Type Number SPIDs MSNs Plan Switch TypesVN3 NTTNumber Type Number PlanNET1 IsdnAlways Use Operator StateGatekeeper Enabling AutoStart Enabling Snmp Exiting SetupPage Accessing the LiveGateway Audio Clip Recorder Running the Configuration UtilityStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Using the LiveGateway Snmp Manager Snmp ServiceLiveGateway Snmp Manager Window FileView Operations Help Saving the Window Layout & PositionConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Changing Server Information Deleting ServersLiveGateway Server Window Opening a LiveGateway ServerGateway Boards Tab Working with the LiveGateway Server WindowSettings Tab Menu Bar Selection File View Operations Help Description Using the Menu barOn Line Monitoring LiveGateway StatusOff Line Self TestDisabled Configuring the Isdn BRIFail CallSetting On Line Status Performing a Self Test Setting Off Line StatusTesting and Resetting the Board Performing a Loop Back Test Viewing LiveGateway Board Statistics Viewing the Post ResultViewing Board Settings and Version Information Placing Calls through LiveGateway Using PictureTel LiveGatewayIncoming Calls Outgoing CallsDtmf Dtmf CallsOperator-assisted Calls Sample ConfigurationAlways Use Operator Station Feature Page Managing Operator Station Information Using the LiveGateway Audio Clip RecorderAdding an Operator Station Changing an Operator StationConnect Message Audio ClipsWelcome Message Maximum Length Audio Clip StatisticsCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Select Audio File Folder Menu BarAT&T 5ESS Switch Line Information Line Information for Isdn BRI ServiceRequirements For National Isdn For Custom Isdn Service SpidRequirements For National Isdn For Custom Isdn Service Northern Telecom DMS-100 Switch Line InformationProvllc Cmdata Line Information for the Siemens SwitchFRSA1 CMDCAT IBA Bchdn Bcdn Bchct IbchctObchct Chrg COS Crblim FRSA1 Terminal Service Profile DataEQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctEuropean Line Information Access DataInformation You Can Provide to Your Telephone Company Switch Type Number Type Number PlanOrdering Isdn Service in the United States Higher NI1 2 DNs 5E8 or Higher NI2 1DNDSL CLS B1 Serv B2 ServNational ISDN-1 NI-1 Load BCS-35 DMS100 Switch InformationCustom Load BCS-33 PVC-1 Page Ewsd NI1 Switch Information Page Port Base Address Settings Off Switch PositionPort Base Address hexadecimal 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Viewing the Event Log to Troubleshoot LiveGateway Using The LiveGateway Event LogLocation of Event Log Event Log FormatEvent Description Probable Cause Possible Code Solution Using the LiveGateway Event Log InformationSDC NameDescription Possible Cause Accounting MessagesAwaiting CS Disc SolutionCode Awaiting Ticl Stop Event Description Possible Cause Possible Solution CodeEvent Description Probable Cause Possible Solution Minor Alarm MessagesEvent Description Code Major Alarm MessagesPossible Solution Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Code Name Number Isdn Cause CodesUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Viewing Statistics Using LiveManager to Troubleshoot LiveGatewayStatistics Loopback Test Diagnostic TestsSnmp M Power On Self TestViewing Board Settings and Versions Post Code Description Viewing LiveGateway Post ResultsPage Most Commonly Encountered Problems Resolving LiveGateway ProblemsProblem Cant Start LiveGateway Service Probable CausesSolutions What You Should Check and/or Verify Possible SolutionsWhat You Should Check and/orCheck and/or Verify Problem LiveGateway Starts, Then FailsProblem LiveGateway Starts, Downloads, But Is Not Online Problem Can Call Out To WAN, Cant Call Problem LiveGateway Online, But Cant Make Or Receive CallsProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Ordering Components Returning Components Contacting Technical SupportWeb Copyright 1998, PictureTel Corporation. 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