PictureTel 3.1 appendix Installing the LiveGateway Software, Before You Begin

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Installing the LiveGateway Software

Overview

To install the LiveGateway software, use the Setup program described in this section. The LiveGateway Setup program lets you:

•Install the LiveGateway software

•Configure the LiveGateway board(s)

•Edit Configuration Information

This section contains the following information:

•Before You Begin

•Upgrading from a Previous Version of LiveGateway

•Installing the LiveGateway Software

•Configuring the LiveGateway Boards

•Entering LiveGateway Configuration Information

•Running the LiveGateway Configuration Utility

•Starting the LiveGateway Application

•Stopping the LiveGateway Application

•Accessing the LiveGateway Audio Clip Recorder

•Deinstalling LiveGateway

Before You Begin

Perform the following tasks before installing the LiveGateway software:

•Identify available IRQ and I/O address settings and reset the board DIP switches if necessary.

•Install the LiveGateway board(s).

•Prepare the LiveGateway configuration information.

•Make sure LiveManager version 3.1 (or other H.323 gatekeeper) has been installed on your network.

•Obtain the LiveManager's IP address or name.

Upgrading from a Previous Version of LiveGateway

It is not necessary to deinstall a previous version before you install the LiveGateway software. All configuration information from a previous version will be maintained. When installing over a previous version of LiveGateway, the existing install directory is preserved. However, you may need to enter a Gateway Prefix and a Dialing Prefix (new to LiveGateway versions 3.0 and later).

Note: Stop the previous LiveGateway Service before installing a new version.

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Contents Appendix B Appendix aAppendix C Introducing PictureTel LiveGateway Overview Features of LiveGateway What is LiveGateway?Before You Begin Contents of Server Product Kit Upgrading your version of LiveGatewayLiveGateway Documentation System RequirementsHardware Requirements Number Boards Server RequirementSoftware Requirements Snmp ServiceIsdn BRI Line Board Configuration Information AT&T 5ESSInstallation Location Installation PreviewRelated Documentation Using the Windows NT Diagnostics Installing LiveGateway BoardsFinding and Resolving I/O and IRQ Conflicts Resetting DIP Switches Port Base Address SettingsIRQ Settings Installing the LiveGateway Board Power On Self Test PostRunning Bootup Board Diagnostics Field Description Default Preparing Board Configuration Information Spid 1 Spid MSN Installing Additional BoardsMSN2 Removing LiveGateway Boards Before You Begin Installing the LiveGateway SoftwareUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Accessing the LiveGateway Configuration Screen Configuring LiveGateway BoardsEntering LiveGateway Configuration Information Interrupt AddressGateway Prefix Interface Isdn BRI ConfigurationDialing Prefix Switch Types Switch Type Number SPIDs MSNs PlanVN3 NTTNumber Plan Number TypeNET1 IsdnGatekeeper StateAlways Use Operator Exiting Setup Enabling AutoStart Enabling SnmpPage Running the Configuration Utility Accessing the LiveGateway Audio Clip RecorderStarting the LiveGateway Application Stopping the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper Snmp Service Using the LiveGateway Snmp ManagerLiveGateway Snmp Manager Window FileSaving the Window Layout & Position View Operations HelpConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Deleting Servers Changing Server InformationOpening a LiveGateway Server LiveGateway Server WindowWorking with the LiveGateway Server Window Gateway Boards TabSettings Tab Using the Menu bar Menu Bar Selection File View Operations Help DescriptionMonitoring LiveGateway Status On LineOff Line Self TestConfiguring the Isdn BRI DisabledFail CallSetting On Line Status Testing and Resetting the Board Setting Off Line StatusPerforming a Self Test Performing a Loop Back Test Viewing the Post Result Viewing LiveGateway Board StatisticsViewing Board Settings and Version Information Using PictureTel LiveGateway Placing Calls through LiveGatewayOutgoing Calls Incoming CallsDtmf Dtmf CallsAlways Use Operator Station Feature Sample ConfigurationOperator-assisted Calls Page Using the LiveGateway Audio Clip Recorder Managing Operator Station InformationAdding an Operator Station Changing an Operator StationWelcome Message Audio ClipsConnect Message Audio Clip Statistics Maximum LengthCurrent Length Current PositionProcedure for Using the LiveGateway Audio Clip Recorder Menu Bar Select Audio File FolderLine Information for Isdn BRI Service AT&T 5ESS Switch Line InformationRequirements For National Isdn For Custom Isdn Service SpidNorthern Telecom DMS-100 Switch Line Information Requirements For National Isdn For Custom Isdn ServiceLine Information for the Siemens Switch Provllc CmdataCMD FRSA1CAT IBA Bchdn Bcdn Bchct IbchctTerminal Service Profile Data Obchct Chrg COS Crblim FRSA1EQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSP Cmdbchr TspdnctAccess Data European Line InformationOrdering Isdn Service in the United States Switch Type Number Type Number PlanInformation You Can Provide to Your Telephone Company 5E8 or Higher NI2 1DN Higher NI1 2 DNsDSL CLS B1 Serv B2 ServCustom Load BCS-33 PVC-1 DMS100 Switch InformationNational ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Port Base Address hexadecimal Switch PositionOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Using The LiveGateway Event Log Viewing the Event Log to Troubleshoot LiveGatewayLocation of Event Log Event Log FormatUsing the LiveGateway Event Log Information Event Description Probable Cause Possible Code SolutionName SDCAccounting Messages Description Possible CauseCode SolutionAwaiting CS Disc Event Description Possible Cause Possible Solution Code Awaiting Ticl StopMinor Alarm Messages Event Description Probable Cause Possible SolutionPossible Solution Major Alarm MessagesEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Isdn Cause Codes Code Name NumberUnallocated Unassigned numberPage Page Status Inquiry Page Page CUG Page Page Statistics Using LiveManager to Troubleshoot LiveGatewayViewing Statistics Diagnostic Tests Loopback TestPower On Self Test Snmp MViewing Board Settings and Versions Viewing LiveGateway Post Results Post Code DescriptionPage Resolving LiveGateway Problems Most Commonly Encountered ProblemsProblem Cant Start LiveGateway Service Probable CausesWhat You Should Check and/or Verify Possible Solutions SolutionsWhat You Should Check and/orProblem LiveGateway Starts, Downloads, But Is Not Online Problem LiveGateway Starts, Then FailsCheck and/or Verify Problem LiveGateway Online, But Cant Make Or Receive Calls Problem Can Call Out To WAN, Cant CallProbable Causes What You Should Check and/or Verify What You Should CheckProblem Can Call In From WAN, Cant Call Out Web Contacting Technical SupportOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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