PictureTel 3.1 appendix Major Alarm Messages, Event Description Code, Possible Solution

Page 79

Major Alarm Messages

The following table shows Category 5 (major alarm) messages that appear in the event log and the recommended action for each message.

Event

 

Description

Code

 

 

 

 

 

 

 

 

 

 

 

0x0080

 

System memory pool has

 

reached a critical low:

 

 

 

 

 

 

 

 

 

 

 

 

LiveGateway failed report

0x0082

 

status to Service Control

 

 

Manager

 

 

 

 

 

 

 

 

0x0083

 

LiveGateway system failed

 

to open service due to error.

 

 

 

 

 

 

 

 

 

 

 

 

SDC configuration file

 

0x0280

 

change failed (not enough

 

 

memory).

 

 

 

 

 

 

 

 

0x0281

 

SDC Failed to post message

 

 

 

 

 

 

 

 

0x0282

 

SDC could not allocate

 

 

memory.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reset failed for

 

 

0x0283

 

LiveGateway card number,

 

POST result: board number,

 

 

 

 

POST result

 

 

 

 

 

 

 

 

 

 

0x0284

 

Reset timeout for

b

 

Li G t

d

 

 

 

 

 

Probable

Cause

The server does not have enough memory to run LiveGateway.

The LiveGateway failed to report the running status to the Service Control Manager.

LiveGateway failed to open a service.

The memory pool is low.

SDC could not send a message.

The memory pool is low.

LiveGateway could not reset the board because of the specified POST result.

LiveGateway

t

b d did t

Possible

Solution

Increase the amount of memory in the server.

Stop the LiveGateway service and restart it.

Stop the LiveGateway service, stop H320drvr.sys, and restart the LiveGateway service.

Increase the amount of memory or shut down other services or application that are not necessary.

Stop LiveGateway service and restart it.

Increase the amount of memory.

Report error to

PictureTel.

Report error to

PictureTel.

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Page 78 Page 80
Contents Appendix B Appendix aAppendix C Introducing PictureTel LiveGateway Overview Features of LiveGateway What is LiveGateway?Before You Begin Upgrading your version of LiveGateway Contents of Server Product KitNumber Boards Server Requirement LiveGateway DocumentationSystem Requirements Hardware RequirementsSoftware Requirements Snmp ServiceIsdn BRI Line AT&T 5ESS Board Configuration InformationInstallation Location Installation PreviewRelated Documentation Using the Windows NT Diagnostics Installing LiveGateway BoardsFinding and Resolving I/O and IRQ Conflicts Resetting DIP Switches Port Base Address SettingsIRQ Settings Power On Self Test Post Installing the LiveGateway BoardRunning Bootup Board Diagnostics Field Description Default Preparing Board Configuration InformationSpid 1 Spid MSN Installing Additional BoardsMSN2 Removing LiveGateway Boards Before You Begin Installing the LiveGateway SoftwareUpgrading from a Previous Version of LiveGateway Installing the LiveGateway Software Page Accessing the LiveGateway Configuration Screen Configuring LiveGateway BoardsEntering LiveGateway Configuration Information Address InterruptGateway Prefix Interface Isdn BRI ConfigurationDialing Prefix NTT Switch TypesSwitch Type Number SPIDs MSNs Plan VN3Isdn Number PlanNumber Type NET1Gatekeeper StateAlways Use Operator Enabling AutoStart Enabling Snmp Exiting SetupPage Stopping the LiveGateway Application Running the Configuration UtilityAccessing the LiveGateway Audio Clip Recorder Starting the LiveGateway ApplicationDeinstalling LiveGateway Managing LiveGateway from the LiveManager Gatekeeper File Snmp ServiceUsing the LiveGateway Snmp Manager LiveGateway Snmp Manager WindowView Operations Help Saving the Window Layout & PositionConfiguring the LiveGateway Snmp Manager Adding LiveGateway Servers Page Changing Server Information Deleting ServersLiveGateway Server Window Opening a LiveGateway ServerGateway Boards Tab Working with the LiveGateway Server WindowSettings Tab Menu Bar Selection File View Operations Help Description Using the Menu barSelf Test Monitoring LiveGateway StatusOn Line Off LineCall Configuring the Isdn BRIDisabled FailSetting On Line Status Testing and Resetting the Board Setting Off Line StatusPerforming a Self Test Performing a Loop Back Test Viewing LiveGateway Board Statistics Viewing the Post ResultViewing Board Settings and Version Information Placing Calls through LiveGateway Using PictureTel LiveGatewayDtmf Calls Outgoing CallsIncoming Calls DtmfAlways Use Operator Station Feature Sample ConfigurationOperator-assisted Calls Page Changing an Operator Station Using the LiveGateway Audio Clip RecorderManaging Operator Station Information Adding an Operator StationWelcome Message Audio ClipsConnect Message Current Position Audio Clip StatisticsMaximum Length Current LengthProcedure for Using the LiveGateway Audio Clip Recorder Select Audio File Folder Menu BarSpid Line Information for Isdn BRI ServiceAT&T 5ESS Switch Line Information Requirements For National Isdn For Custom Isdn ServiceRequirements For National Isdn For Custom Isdn Service Northern Telecom DMS-100 Switch Line InformationProvllc Cmdata Line Information for the Siemens SwitchBchct Ibchct CMDFRSA1 CAT IBA Bchdn BcdnCmdbchr Tspdnct Terminal Service Profile DataObchct Chrg COS Crblim FRSA1 EQN Usid Tspid Termlim Tspcos View NPA Fkmpinum TSPEuropean Line Information Access DataOrdering Isdn Service in the United States Switch Type Number Type Number PlanInformation You Can Provide to Your Telephone Company B1 Serv B2 Serv 5E8 or Higher NI2 1DNHigher NI1 2 DNs DSL CLSCustom Load BCS-33 PVC-1 DMS100 Switch InformationNational ISDN-1 NI-1 Load BCS-35 Page Ewsd NI1 Switch Information Page Port Base Address Settings Port Base Address hexadecimal Switch PositionOff 200 220 240 260 280 2A0 2C0 2E0 300 320 340 360 380 3A0 3C0 3E0 Event Log Format Using The LiveGateway Event LogViewing the Event Log to Troubleshoot LiveGateway Location of Event LogEvent Description Probable Cause Possible Code Solution Using the LiveGateway Event Log InformationSDC NameDescription Possible Cause Accounting Messages Code Solution Awaiting CS Disc Awaiting Ticl Stop Event Description Possible Cause Possible Solution CodeEvent Description Probable Cause Possible Solution Minor Alarm MessagesPossible Solution Major Alarm MessagesEvent Description Code Number Page Ticl Ticl Page Uuie Page Fatal Error Messages Unassigned number Isdn Cause CodesCode Name Number UnallocatedPage Page Status Inquiry Page Page CUG Page Page Statistics Using LiveManager to Troubleshoot LiveGatewayViewing Statistics Loopback Test Diagnostic TestsSnmp M Power On Self TestViewing Board Settings and Versions Post Code Description Viewing LiveGateway Post ResultsPage Probable Causes Resolving LiveGateway ProblemsMost Commonly Encountered Problems Problem Cant Start LiveGateway ServiceCheck and/or What You Should Check and/or Verify Possible SolutionsSolutions What You ShouldProblem LiveGateway Starts, Downloads, But Is Not Online Problem LiveGateway Starts, Then FailsCheck and/or Verify What You Should Check Problem LiveGateway Online, But Cant Make Or Receive CallsProblem Can Call Out To WAN, Cant Call Probable Causes What You Should Check and/or VerifyProblem Can Call In From WAN, Cant Call Out Web Contacting Technical SupportOrdering Components Returning Components Copyright 1998, PictureTel Corporation. 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